Documentation forDameware DRS & MRC

Dameware Centralized

Dameware Remote Support and Dameware Mini Remote Control provide you with tools to troubleshoot and manage systems and support end users. If you are a customer, you have purchased either a centralized version of Dameware, or a stand-alone version of Dameware. If you are not yet a customer, and are interested in evaluating Dameware, you can download Remote Support or Mini Remote Control, fully-functional for 14 days. After the evaluation period, you can convert your evaluation license to a production license by obtaining and applying a license key.

Who should use this guide?

Centralized versions of Dameware include the Dameware Central Server that manages Dameware licenses, Global Host Lists, and Dameware users. With Dameware Remote Support centralized you can also initiate Internet Sessions to support remote end users outside your network.

If you need implementation help, search the SolarWinds Customer Success Center, or contact our Support Team. Read SolarWinds Customer Support Information to learn how to properly open a support case and get your case the right level of visibility.

Which centralized version of Dameware did you purchase?

Dameware Remote Support and Dameware Mini Remote Control offer different capabilities. With the centralized version of Dameware Mini Remote Control, you can:

  • Centrally manage Dameware licenses and users.
  • Create and manage Global Host Lists to share among technicians.
  • Remotely control Windows®, Mac OS® X, and Linux® computers.
  • Support end users internal to your network, including sharing files, chatting with end users, and taking screen shots (among many other functions).

The following diagram illustrates how Mini Remote Control works with the Dameware Central Server to support end users.

With the centralized version of Dameware Remote Support, you can perform all Dameware Mini Remote Control actions, and many others. For example, you can:

  • Initiate Internet Sessions to support end users outside of your network.
  • Create and manage Remote Host Lists to share among technicians.
  • Manage Active Directory objects such as Organizational Units (OU), Containers, Users, Groups, Contacts, Computers, and Shares.
  • Use Dameware Exporter to quickly extract system configuration information from computers.

Remote Support includes a copy of Dameware Mini Remote Control.

The following diagram illustrates how Dameware Remote Support works with the Dameware Central Server to support end users.