Dameware 12.2.2 release notes

Release date: February 15, 2022

Dameware Remote Support includes a copy of Dameware Mini Remote Control, and at times, separate release notes may be published for each product. However, for Dameware 12.2.2 these release notes are the most recent for both products.

These release notes describe the new features, improvements, and fixed issues in Dameware 12.2.2. They also provide information about upgrades and describe workarounds for known issues.

New features and improvements in Dameware

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Dameware 12.2.2 offers updates to the user interface and provides enhanced security compared to previous releases of Dameware.

• Dameware 12.2.2 introduces a modern and secure solution for storing credentials.

• Exported host lists can now contain credentials.

• It also initiates a new backup functionality when you upgrade to the most recent version of Dameware.

• MSI can again be extracted and used to install Dameware.

Security improvements

The following security improvements are included in Dameware 12.2.2.

• There is now a user password prompt to establish access for the encryption backup file.

• Dameware user passwords are hashed with a NIST-approved secure hashing that also aligns with FIPS 202.

• zlib was updated to version 1.2.11.

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Fixed issues in Dameware 12.2.2

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Dameware 12.2.2 fixes the following issues.

Case Number	Description
00543382 00544086	Command line data is always populated to the Dameware Mini Remote Control user interface.
00900249 00898721 00962672 00936096 00968344	Issues with Dameware Remote Support and Mini Remote Control silent installation via command line interface (CLI) were resolved.
00962672 00965178 00985762 00963301 00961030	Issues using MSI installers have been corrected.

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New customer installation or upgrade

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For information about installing Dameware, see the Dameware Getting Started Guides.

For information about upgrading Dameware, see Upgrade Dameware.

Installer List

Stand-alone installation

The stand-alone installation requires each product to be individually activated on each computer. It is most useful for organizations with a small user base or with small or decentralized IT departments. These installers are available through your customer portal.

File name	Description
SolarWinds-Dameware-MRC-64bit-St.exe	Dameware Mini Remote Control (64-bit) v12.2.2 Installer, used for stand-alone mode deployment
SolarWinds-Dameware-MRC-32bit-St.exe	Dameware Mini Remote Control (32-bit) v12.2.2 Installer, used for stand-alone mode deployment

Centralized installation

The centralized installation requires you to install and deploy at least the Dameware Central Server. License activation occurs on the server level, and users authenticate to the Central Server from any centralized Mini Remote Control installation. Centralized mode is useful for organizations with a large user base, with large or centralized IT departments, or with multiple Dameware product licenses managed from a single point. You must request these installers from your SolarWinds sales representative.

If you use the Dameware Mobile application, Dameware Mobile for Android or iOS will not work with Dameware Remote Support 12.2.2. It is still possible to use Dameware Mobile for iOS version 11.4 with Dameware Remote Support versions 12.2 and later.

File name	Description
SolarWinds-Dameware-MRC-64bit.exe	Dameware Mini Remote Control (64-bit) v12.2.2 Installer, used for centralized mode deployment
SolarWinds-Dameware-MRC-32bit.exe	Dameware Mini Remote Control (32-bit) v12.2.2 Installer, used to deploy all server roles, the Administration Console, and Dameware Remote Support v12.2.2 in centralized mode

Stand-alone Licensing (MRC licenses)

After installing the standard version of Dameware Mini Remote Control (SolarWinds-Dameware-MRC-32bit-St.exe or SolarWinds-Dameware-MRC-64bit-St.exe), you are prompted to enter the licensing information for your product.

To evaluate the software, click Continue Evaluation.

To license the software on a computer with Internet access:

1. On the computer you want to license, click Start > All Programs > SolarWinds > Dameware Mini Remote Control 12.2.2 > Enter Licensing Information.
2. Select I have internet access and an activation key.
3. Access the customer portal on the SolarWinds website at: https://www.solarwinds.com/customerportal.
4. Log in using your SolarWinds customer ID and password.
5. Click License Management.
6. Navigate to your product, choose an activation key from the Unregistered Licenses section, and then copy the activation key.
7. If you cannot find an activation key in the Unregistered Licenses section, contact SolarWinds Customer Support.
8. Return to the Activate Mini Remote Control window, and then enter the activation key in the Activation Key field.
9. If you access Internet websites through a proxy server, click I access the internet through a proxy server, and enter its proxy address and port. (If your computer accesses the Internet through an authenticated proxy server, complete the procedure for activating without Internet access.)
10. Click Next.
11. Enter your email address and other registration information, and then click Next.

To license the software on a computer without Internet access:

1. On the computer you want to license, click Start > All Programs > SolarWinds > Dameware Mini Remote Control 12.2.2 > Enter licensing information.
2. Select This server does not have internet access, and then click Next.
3. Click Copy Unique Machine ID.
4. Paste the copied data into a text editor document.
5. Transfer the document to a computer with Internet access.
6. On the computer with Internet access, complete the following steps:
   1. Browse to https://customerportal.solarwinds.com/, and then log into the portal with your SolarWinds customer ID and password.
   2. Locate your product, and then click Manually Register License.
   3. If the Manually Register License option is not available for your product, contact SolarWinds Customer Support.
   4. Provide the Machine ID, and then download your license key file.
7. Transfer the license key file to the computer you want to license.
8. Return to the Activate MRC window, browse to the license key files, and then click Next.

Centralized Licensing (MRC licenses)

After installing the Central Server (SolarWinds-Dameware-Server.exe), activate your license on the Dameware Central Server using the centralized licensing. After the license is activated on the Central Server, you can assign licenses to users using the Administration Console.

After the Central Server is running, install or upgrade the Dameware Mini Remote Control applications, and choose Centralized Install in the Installers. Deactivate any pre-existing licenses on the computers you upgrade.

You must request the centralized version of Dameware Mini Remote Control from your SolarWinds sales representative.

To license the software on a computer with Internet access:

1. Click Start > All Programs > SolarWinds > Dameware Server > Activate Dameware Licenses > Licensing.
2. Click Enter Licensing information.
3. Select I have internet access and an activation key.
4. Access the customer portal on the SolarWinds website at: http://www.solarwinds.com/customerportal.
5. Log in using your SolarWinds customer ID and password.
6. Click License Management.
7. Locate your product, choose an activation key from the Unregistered Licenses section, and then copy the activation key.
8. If you cannot find an activation key in the Unregistered Licenses section, contact SolarWinds Customer Support.
9. Return to the Activation window, and then enter the activation key in the Activation Key field.
10. If you access Internet websites through a proxy server, click I access the internet through a proxy server, and enter its proxy address and port. (If your computer accesses the Internet through an authenticated proxy server, complete the procedure for activating without Internet access.)
11. Click Next.
12. Enter your email address and other registration information, and then click Next.

To license the software on a computer without Internet access:

1. Click Start > All Programs > SolarWinds > Dameware Server > Activate Dameware Licenses > Licensing.
2. Click Enter Licensing information.
3. Select This server does not have internet access, and then click Next.
4. Click Copy Unique Machine ID.
5. Paste the copied data into a text editor document.
6. Transfer the document to a computer with Internet access.
7. On the computer with Internet access, complete the following steps:
   1. Browse to http://www.solarwinds.com/customerportal, and then log into the portal with your SolarWinds customer ID and password.
   2. Locate your product, and then click Manually Register License.
   3. If the Manually Register License option is not available for your product, contact SolarWinds Customer Support.
8. Transfer the license key file to the Central Server.
9. Return to the Activation window, browse to the license key file, and then click Next.

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