Troubleshoot the Internet Session URL in Dameware Mini Remote Control
If you have installed the Dameware Internet Proxy and you cannot successfully create an Internet Session, check the following:
| What to check | Description |
|---|---|
| Does another website use port 443 (HTTPS/SSL)? | The websites can interfere with each other. |
| Is Apache installed as the web server? | Apache allows only one site to use port 443. See Installing the Dameware Internet Proxy with Another Web Server for more information. |
| Are you using a URL that is already in use? | You cannot use a URL that already exists on your server. For example, if you use https://yourdomain.com/support, you cannot use that URL as the Internet Session URL. |
| Are the correct ports open on your router or firewall? | See Modifying Your Firewall or Router for more information. |
|
Is the Dameware Internet Proxy running? |
The Dameware Internet Proxy may be turned off. Check the Central Server and use the Configuration Wizard to start it. |
| Are there special characters in the URL? | Users receive an error if there are special characters in the Internet Session URL. Use the Configuration Wizard to remove the characters. |
| Did you change the port for the Internet Session URL? |
The Configuration Wizard automatically verifies the bounded certificate on the new port. If the bound certificate
is not a Dameware certificate, you are prompted to choose one of the following:
|