Dameware 12.3 stand-alone installation system requirements
This topic lists the system requirements to install Dameware Remote Support and Dameware Mini Remote Control in stand-alone or evaluation mode. Dameware stand-alone installation system requirements are also valid for remote systems on which Dameware Mini Remote Control agents are installed.
| Hardware and Software | Requirements |
|---|---|
| OS |
Workstation: Windows 7*, 8, 8.1, 10, 11 Server: Windows Server 2008 R2**, 2012 R2, 2016, 2019, 2022 |
| Hard drive space | 150 MB |
| CPU | 1 GHz |
| RAM | 4 GB |
| .NET Framework | 4.8 If .NET is not present on the computer, you must install it manually. You may be prompted to restart the computer after the .NET Frameworks are installed. Manually restart the computer, and run the installer again. |
*To operate Dameware on Microsoft Windows 7, an administrator must install the following two mandatory Microsoft patches and then follow the instructions in the third KB article:
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See the following Win7 KB to update trusted root certificates (no longer maintained and now redirects to an MSDN article): http://support.microsoft.com/kb/931125
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See the following Win7 KB to add SHA-2 code signing support:
http://support.microsoft.com/kb/3033929 -
See the following pages to install required security fixes:
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For x86-based systems: https://www.microsoft.com/en-us/download/details.aspx?id=47409
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For x64-based systems: https://www.microsoft.com/en-us/download/details.aspx?id=47442
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**SolarWinds recommends that you install all Microsoft updates and enable TLS 1.2 before Dameware is installed, as Dameware works only with TLS 1.2 installed only. If it is not present and correctly configured, Dameware will not work, and users will experience connection issues.
The APIs used by Dameware Remote Support may require the Server Service and the NetLogon Service (domain environments) for the user to authenticate to this remote machine over the network. Dameware Remote Support also requires the Remote Registry Service for functions that require access to the Registry.