Dameware Internet Session troubleshooting tips
If you cannot successfully connect to another user with an Internet Session, check the following scenarios.
|What to check||Description|
|Is the connection dialog box open?||The connection dialog box must remain open while you wait for the End User to connect to the Internet Session. If it is closed, the Internet Session also closes.|
|Are the Dameware Central Server and the Dameware Internet Proxy successfully paired?||Open the Configuration Wizard on both the computer with the Central Server running and the computer with the Dameware Internet Proxy running. Ensure that the component pairing password from the Internet Proxy matches the component pairing password entered in the Configuration Wizard on the Central Server. See the Dameware Centralized Installation Guide for more information.|
|Are the ports you use for the Internet Proxy open?||
Ensure that the ports used for communication are open on the computer running the Dameware Central Server and the Dameware Internet Proxy. Also ensure that you open ports on your outward facing firewall and router. See the "Modify your firewall or router" section of the Dameware Centralized Installation Guide for more information.
Are the Dameware communication ports open on your DMZ?
|If you have installed the Dameware Internet Proxy in your DMZ, you must open the Dameware communication ports on your firewall or router. See the Dameware centralized installation system requirements and the "Modify your firewall or router" sections of the Dameware Centralized Installation Guide for more information.|
|Can you access the Dameware Internet Proxy from the Internet?||
Open the Configuration Wizard on the computer with the Dameware Internet Proxy running: