Documentation forDameware Remote & Mini Remote Control

Determine which Dameware Central Server deployment option to use

When you purchase a centralized version of Dameware, you install the Central Server and either install Dameware Remote Support or Dameware Mini Remote Control. The Dameware Central Server includes the following components:

  • Dameware Server and the Dameware Server Administration Console: Manage licensed users, sessions, Global Host Lists, and other shared information. You can install multiple instances of the Administration Console on your network. SolarWinds recommends that you install the Administration Console on the same computer as Dameware Server.
  • Dameware Internet Proxy: Create Internet Sessions to help users outside your internal network.

    You cannot create Internet Sessions to support remote users with the centralized version of Dameware Mini Remote Control. If you need to support remote end users, you must install the centralized version of Dameware Remote Support.

  • Dameware Mobile Gateway: Use this option feature to support end users from iOS and Android devices. The users you connect to must be on Windows computers on your network. The Mobile Gateway requires that you apply a separate license key that is available on the SolarWinds Customer Portal. The Dameware Mobile Client applications are available for download from the Google Play Store and iTunes.

Use the following table to determine if you should deploy Dameware Central Server components on one, two, or three servers.

If... Install the Dameware Central Server on...

Your organization is small, you have a small number of technicians, and you do not require the added security that comes with separating components across multiple servers.

One server, in Express mode.

Express mode enables you to get up and running quickly, with minimal configuration.

Your organization is medium-sized, and you want to use the Dameware Internet Proxy to connect with users outside your network, but you do not want to open your internal network to port 443.

Two servers.

In this scenario, you install the Dameware Server and Dameware Mobile Gateway components on the same computer, and the Dameware Internet Proxy component runs on a computer in the DMZ.

You are interested in PCI compliance, 2-factor authentication, or if you work with a government agency and require added security.

Three servers.

In this scenario, you install all Dameware components on separate computers, and run the Dameware Internet Proxy in the DMZ. This configuration handles large numbers of technicians simultaneously using Dameware Remote Support, Dameware Mini Remote Control, or the Dameware Mobile Gateway.

The following graphic illustrates a two-server deployment.

Dameware 2-server deployment

The following graphic illustrates a three-server deployment.

Dameware 3-server deployment