Documentation forHybrid Cloud Observability Advancedand Network Configuration Manager

Troubleshoot issues with NCM config files

Use the following topics to resolve issues with downloading and managing config files and viewing config file information.

The Interface Config widget is not displayed for some devices

The Interface Config widget is displayed only when all of the following conditions are met:

  • The selected interface is on a Cisco or Palo Alto device
  • Both NPM and NCM are installed
  • The config file for this device has been downloaded to NCM
  • The user's NCM role is not "None"
  • Interface data is available

If a device meets all of the criteria but the Interface Config widget still isn't displayed, it could be because you upgraded from NCM 7.7 or earlier and the device's configs have not been downloaded since the upgrade. To display interface information, download the config. See this KB article for details.

Confine recognition of the command prompt during download

By default, NCM stops downloading a config file that contains the device command prompt in the body of the config.

Use the UseExactPromptMatch command to prevent NCM from recognizing the command prompt unless it appears on a separate line:

  1. Click Settings > All Settings.
  2. Under Product Specific Settings, click NCM Settings.
  3. Under Advanced, click Device Templates.
  4. Select a device template.
  5. Click Edit > Using XML Editor.
  6. Add this line to the Template XML:

    <Command Name="UseExactPromptMatch" Value="true"/>

  7. Click Save.

Log additional information to help troubleshoot issues

Select which log types to keep verbose log information for. This information aids in troubleshooting. Log files are stored in the following location:

%ALLUSERSPROFILE%\Application Data\SolarWinds\Logs\Orion\NCM\Logging

  1. Click Settings > All Settings.
  2. Under Product Specific Settings, click NCM Settings.
  3. Under Advanced, click Advanced Settings.
  4. Select the event types you want to log.
  5. Click Submit.