Documentation forHybrid Cloud Observability Advancedand Server Configuration Monitor

Troubleshoot your SCM deployment

The following are steps you can take to troubleshoot issues with your Server Configuration Monitor (SCM) deployment.

  • If you aren't seeing any configuration data for a node, click Poll Now on the Node Details page. SCM may take up to an hour to poll data initially, but clicking Poll Now should result in data appearing within a few minutes.

  • If you're experiencing polling issues, try troubleshooting the Orion Agent.

  • If you're experiencing polling issues with only certain configuration items, make sure the system account on the node has permissions to the monitored file/registry path.

  • Ensure that the Module Engine, SWIS, Job Engine, Collector Service, Agent and Website Orion services are running on your Orion server.

If the above steps don't resolve your issue, check the SCM logs for more information. By default, the relevant log files are located at:

  • C:\ProgramData\SolarWinds\Logs\Agent\SolarWinds.Orion.SCM.AgentPlugin.log
  • C:\ProgramData\Solarwinds\Collector\Logs\Collector.Service.log
  • C:\ProgramData\Solarwinds\Logs\SCM\BL\BusinessLayer.log