Documentation forPingdom

User Roles and Access Levels

Organization Roles define the access users have to the organization’s settings and resources across all SolarWinds Application Management products (AppOptics, Loggly, Papertrail, and Pingdom). Product Roles define the access users have to the individual product's data and settings.

If a user or a group is assigned to multiple roles, they gain access to all features, data, settings, and other rights for all of their assigned roles.

User roles, whether organization or product roles, can be defined on a per-person level in the common settings. If SAML is enabled, user roles can instead be defined based on a user's membership in the organization's identity provider group. See Set up role mapping

Organization roles

Organization Roles define the access users have to the organization’s settings and resources across SolarWinds Application Management products (AppOptics, Loggly, Papertrail, and Pingdom).

  • Member roles have access to viewing the organization’s resources, but cannot modify settings related to the organization.

  • Admin roles can also manage the organization, its users, the products activated, and the organization’s settings.

  • Owner roles can do anything a member or admin can do, but also are allowed to configure Security settings. The organization owner role cannot be defined via role mapping.

Pingdom Product roles and access levels

Pingdom Product Roles define the access users have to Pingdom's data and settings. For details about all other Application Management product roles, see Application Management User Roles. each individual product's data and settings.

Pingdom product roles

  • Viewer roles can view checks, reports, and outages.
  • Editor roles can view reports, edit the public status page, and add, edit, and view checks.
  • Admin roles can view reports, edit the public status page, and add, edit, and view checks, as well as change subscription information.
  • Owner roles can view reports, edit the public status page, and add, edit, and view checks, as well as change subscription information

Pingdom alerts can also be sent to contacts that aren't SolarWinds Application Management users. These contacts can receive alerts, but cannot log in to the application or access additional data.

When the APM Integrated Experience is enabled, Pingdom shares a common navigation and enhanced feature set with the other integrated experiences' products. How you navigate the product and access its features may vary from these instructions. For more information, go to the APM Integrated Experience documentation.