Documentation forPingdom

Add and edit alert recipients

You’ve set yourself up as the contact for your uptime check, but of course no alerts can be sent anywhere if we don’t have your correct details, so let’s take a look at that too.

Depending on your subscription plan, you can give multiple users varying levels of access to your Pingdom account.


Users are members who can log in and see any checks you’ve authorized them to see. User levels range from view-only access to admin level access. To add new members, modify member permissions, or grant existing members access to the application, see Manage Users.


Contacts are members who will receive alerts when an incident occurs on a check that they have been set as a contact for. As opposed to Users, they do not have access to the Pingdom dashboard. You can add as many contacts as you like, regardless of what plan you are on. A contact can either be active or paused. If it’s paused it means it will not receive any notifications.

To add a new contact, click on Settings, Synthetic & RUM Settings, and click Alert Recipients. Click Add contact

In the name field, enter the name you would like to appear in the Pingdom account and fill in the rest of the fields with the correct contact information for this contact. When entering a phone number to receive SMS alerts, make sure you select the correct country/country code. To add additional email addresses or phone numbers, click Add Email or Add SMS/Text.

Once you’ve added all of the contact methods you’d like to have associated with the contact, click Add Contact.

Navigation Notice: When the APM Integrated Experience is enabled, Pingdom shares a common navigation and enhanced feature set with other integrated experience products. How you navigate Pingdom and access its features may vary from these instructions.