Documentation forPingdom

Add and edit contacts

You’ve set yourself up as the contact for your uptime check, but of course no alerts can be sent anywhere if we don’t have your correct details, so let’s take a look at that too.

Depending on your subscription plan, you can give multiple users varying levels of access to your Pingdom account.

Users are members who can log in and see any checks you’ve authorized them to see. User levels range from view-only access to admin level access.

Contacts are members who will receive alerts when an incident occurs on a check that they have been set as a contact for. As opposed to Users, they do not have access to the Pingdom dashboard.

Verify your contact information

You’ll find your contact and user details in the Users tab in the left-hand navigation. To navigate your way there, click on Settings, and then Users.

Here is where all the details for yourself are stored along with the details of any additional users or contacts you might have for your Pingdom account.

You can add as many contacts as you like, regardless of what plan you are on. A contact can either be active or paused. If it’s paused it means it will not receive any notifications.

When you visit this page for the first time, the information you see is the one you provided when you signed up.

As your the owner of your Pingdom account, this will be displayed as such under User Type. If you have given multiple users access to your Pingdom dashboard, they will be displayed here along with the access level they have.

Let’s make sure your contact details are correct! To do so, click on the drop-down arrow on the right-hand side of your user details and the click on Edit User.

On this page, you’ll be able to edit your name and contact methods. Make sure your email address is entered correctly if you’d like to receive email alerts and monthly reports.

To add additional contact methods, such as a phone number for SMS alerting, or another email address, click + Add another contact method in the bottom right corner.

Make sure you select the correct country/country code when entering a phone number to receive SMS alerts.

Once you’ve added all of the contact methods you’d like to have associated with your User account, click on Save Settings. Your multiple contact methods will now be displayed on the Users overview screen.

Add a new user

To add a new user, the procedure is similar to what we just did. Click the Add new user button in the top right corner.

Depending on your plan, you’ll be able to invite multiple users to your Pingdom account with varying access levels:

  • Admin access allows the user to make changes to the account and checks etc. including changing subscription information. They can also invite new users.

  • Editor access allows the user to add and edit checks, view reports and comment on outages.

  • Viewer access allows the user to view checks, reports and outages.

To add a contact, select the To add a contact, select the Contact option after which you will be presented with several fields.

Make sure you enter their name as you would like them to appear in the Pingdom account. Also enter any email addresses or phone numbers through which they can be alerted. Once you’ve entered all of the contact details, remember to click Create Contact.

When the APM Integrated Experience is enabled, Pingdom shares a common navigation and enhanced feature set with the other integrated experiences' products. How you navigate the product and access its features may vary from these instructions. For more information, go to the APM Integrated Experience documentation.