Update WPM Player communication settings in the SolarWinds Platform Web Console

When you add a transaction location in the SolarWinds Platform Web Console, a WPM Player is deployed to the remote system. The WPM Player is a Windows service that uses WPM worker processes to simulate end user experiences with web applications by playing test scenarios repeatedly while gathering statistics to send to the SolarWinds Platform server for analysis.

WPM Players can communicate with the SolarWinds Platform server in one of two ways:

• Server-initiated communication: Sets WPM Players in passive mode to wait for requests from the SolarWinds Platform server on port 17781. To use this option, configure firewall and Network Address Translation (NAT) settings on each system that hosts a WPM Player so agents can communicate with the SolarWinds Platform server.
• Player-initiated communication: Allows WPM Players to actively initiate communication with the SolarWinds Platform server on port 17782 so agents on remote systems can navigate the Firewall/NAT configuration and connect to polling servers using a HTTP(S) protocol. Managed Service Providers (MSPs) and larger distributed deployments may prefer this option.

If you change communication setting for a WPM Player on a remote system later, be sure to update settings for any related transaction locations in the SolarWinds Platform Web Console also.

1. Click Settings > All Settings > WPM Settings > Manage Player Locations.
2. On the Manage Transaction Locations page, switch to the Transaction Locations tab.
   
3. Select the row for the player, and then click Edit.
4. Update field values, as necessary. For field descriptions, see WPM online help.
5. (Optional) Select the "Update player settings" check box so password and port settings can be changed remotely if conflicting network settings block access to the WPM Player service on remote systems.
   
6. (Optional) Click Test to verify the connection.
7. Click Submit.