Documentation forUser Device Tracker
Monitoring users, devices, and ports is a key capability of Hybrid Cloud Observability and is also available in a standalone module, User Device Tracker (UDT). Hybrid Cloud Observability and UDT are built on the self-hosted SolarWinds Platform.

Moving SolarWinds UDT to a new server

SolarWinds UDT encrypts your sensitive data with a security certificate. To grant a new server access to this encrypted data, you must replicate the original security certificate to the new server.

If you do not replicate the original certificate, SolarWinds UDT on the new server cannot access any credentials used by your component monitors, and all of those component monitors will fail.

To replicate the original certificate:

STEP 1: Export the credential from the original server:

  1. From the Windows Start Menu, select Run, type MMC, and click OK.

    The Microsoft Management Console is displayed.

  2. From the File menu, select Add/Remove Snap-in, and click Add.
  3. Select Certificates from the Available Snap-ins column, and click Add.
  4. Select Computer account, and click Next.
  5. Select Local computer, and click Finish, then click OK.
    The Microsoft Management Console is displayed.
  6. Expand the Certificates (Local Computer) group in the middle column.
  7. Expand the Personal group, and then expand the Certificates group.
  8. Right-click SolarWinds Job Scheduler, and click All Tasks > Export.
  9. Click Next on the Certificate Export Wizard screen.
  10. Select Yes, export the private key, click Next, and click Next again.
  11. Type and confirm a password for this private key, and click Next.
  12. Specify the file name you want to give the certificate, click Next, and then click Finish.
    The certificate is saved with a .pfx file name extension.

STEP 2: Copy the .pfx certificate file to the new server.

STEP 3: Import the certificate to the new server:

  1. From the Windows Start Menu, select Run, type MMC, and click OK.

    The Microsoft Management Console is displayed.

  2. From the File menu, select Add/Remove Snap-in, and click Add.
  3. Select Certificates from the Available Snap-ins column, and click Add.
  4. Select Computer account, and click Next.
  5. Select Local computer, and click Finish, then click OK.
    The Microsoft Management Console is displayed.
  6. Expand the Certificates (Local Computer) group in the middle column.
  7. Expand the Personal group, and then expand the Certificates group.
  8. If there is a SolarWinds Job Scheduler Engine item in the list, right-click SolarWinds Job Scheduler Engine and select Delete.
  9. Right-click the Certificates / Personal / Certificates node in the left column, and click on All Tasks > Import.
  10. Click Next in the Certificate Import Wizard.
  11. Navigate to the .pfx certificate file you copied to the server, and click Next.
  12. Enter the password for the private key, check Mark this key as exportable, and click Next.
  13. Select Place all certificates in the following store, and then select Personal as the Certificate Store.
  14. Click Next, and click Finish. A message is displayed saying the import was successful.