Documentation forUser Device Tracker
Monitoring users, devices, and ports is a key capability of SolarWinds Observability Self-Hosted (formerly Hybrid Cloud Observability) and is available in the Essentials edition.

UDT 2024.1 release notes

Release date: February 6, 2024

These release notes were last updated on September 3, 2024.

Here's what's new in User Device Tracker 2024.1.

User Device Tracker runs on the SolarWinds Platform.

Learn more

New features and improvements in UDT

User Device Tracker 2024.1 includes the new features in version 2024.1 of the SolarWinds Platform. For more information, see the SolarWinds Platform 2024.1 Release Notes.

Meraki MS and MX appliance support

Meraki MS (switch) and MX (gateway) appliances support SNMP polling for acquiring basic information and support API polling through the Orchestrator (Meraki Cloud Portal). You can collect static IP assignments (including IP and MAC addresses), corresponding VLANs from Meraki MX gateways, and endpoints from Meraki MS switch ports.

Fixes

For information about new features and fixes in the SolarWinds Platform, see the SolarWinds Platform 2024.1 Release Notes.

Case number Description
01429893

The Access Point Details page displays the access point name correctly.

01502599

When no ports are available on a node, job processing continues without the error Exception in GetVlansWithFilter.

01336725

A large number of VLANs on a node no longer leads to an error.

01045555, 01352320

Deleted nodes no longer cause the Device Inventory page to load with an error.

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Installation or upgrade

For new SolarWinds Platform deployments, download the installation file from the UDT product page on https://www.solarwinds.com or from the Customer Portal. For more information, see Get the installer.

To activate UDT in an existing SolarWinds Platform deployment, use the License Manager.

For upgrades, go to Settings > My Deployment to initiate the upgrade. The SolarWinds Installer upgrades your entire deployment (all SolarWinds Platform products and any scalability engines).

For more information, see the SolarWinds Platform Product Installation and Upgrade Guide.

For supported upgrade paths to 2024.1, see Upgrade an existing deployment.

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End of life

Version EoL announcement EoE effective date EoL effective date

2022.3

February 6, 2024: End-of-Life (EoL) announcement - Customers on User Device Tracker 2022.3 should begin transitioning to the latest version of User Device Tracker.

March 7, 2024: End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for User Device Tracker 2022.3 will no longer be supported by SolarWinds.

March 7, 2025: End-of-Life - SolarWinds will no longer provide technical support for User Device Tracker 2022.3.

2020.2.6

April 18, 2023: End-of-Life (EoL) announcement - Customers on User Device Tracker 2020.2.6 should begin transitioning to the latest version of User Device Tracker.

  May 18, 2023: End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for User Device Tracker 2020.2.6 will no longer be supported by SolarWinds.

May 18, 2024: End-of-Life - SolarWinds will no longer provide technical support for User Device Tracker 2020.2.6.

2020.2.5

January 18, 2023: End-of-Life (EoL) announcement - Customers on User Device Tracker 2020.2.5 should begin transitioning to the latest version of User Device Tracker.

February 17, 2023: End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for User Device Tracker 2020.2.5 will no longer be supported by SolarWinds.  

February 17, 2024: End-of-Life - SolarWinds will no longer provide technical support for User Device Tracker 2020.2.5.

See the End of Life Policy for information about SolarWinds product life cycle phases. To see EoL dates for earlier UDT versions, see UDT release history.

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