Analytics Improvements

Improvement

We have made some improvements to our Team Analytics. Now you can compare multiple services on the MTTA/MTTR over time graph of Team Analytics, and additionally download it in a .CSV file.

To understand more about this, check out our Analytics Documentation.

Notification Logs

Improvement

We have made some improvements to our Incident Notification Logs. Here are the upgrades:

• Filter logs based on Cause, Type and Status

• Export logs in .CSV format

To know more about this, check out our Incident Notification Documentation.

Webhook Improvements

Improvement

We have made some improvements to our Webhooks. Here are the upgrades:

• Custom Webhook Templates

• Manual Webhook Triggers

• Support for Tags and Teams, and more.

To know more about this, check out our Outgoing Webhooks Documentation.

Alert Source Integration: Hydrozen

New

We just released an alert source integration with Hydrozen. You can now bring in alerts from Hydrozen into Squadcast.

To know more about how to configure it, check out our Hydrozen Documentation.

Alert Source Integration: Postmark

New

We just released an alert source integration with Postmark. You can now bring in alerts from Postmark into Squadcast.

To know more about how to configure it, check out our Postmark Documentation.

SLO Tracker Improvements

Improvement

We have made some improvements to our SLO Tracker. Here are the upgrades:

• Additional metrics

• Revamped dashboard

• Error budget accounting for overlapping incidents

• Filters and export to contain SLO data, and more.

To know more about this, check out our Configure and Monitor your SLOs.

Alert Source Integration: Auvik

New

We just released an alert source integration with Auvik. You can now bring in alerts from Auvik into Squadcast.

To know more about how to configure it, check out our Auvik Documentation.

Alert Source Integration: CircleCI

New

We just released an alert source integration with CircleCI. You can now bring in alerts from CircleCI into Squadcast.

To know more about how to configure it, check out our CircleCI Documentation.

Incident Watchers

New

Users and Stakeholders can subscribe to an Incident and start receiving email or push notifications for specific or all incident updates. Additionally, you can also @mention a user/squad/team to add them as Incident Watchers.

To know more about how to use this, check out our Incident Watchers Documentation.

Alert Source Integration: Hund

New

We just released an alert source integration with Hund. You can now bring in alerts from Hund into Squadcast.

To know more about how to configure it, check out our Hund Documentation.

Alert Source Integration: Dotcom Monitor

New

We just released an alert source integration with Dotcom Monitor. You can now bring in alerts from Dotcom Monitor into Squadcast.

To know more about how to configure it, check out our Dotcom Monitor Documentation.

Alert Source Integration: Plesk 360

New

We just released an alert source integration with Plesk 360. You can now bring in alerts from Plesk 360 into Squadcast.

To know more about how to configure it, check out our Plesk 360 Documentation.

Alert Source Integration: APImetrics

New

We just released an alert source integration with APImetrics. You can now bring in alerts from APImetrics into Squadcast.

To know more about how to configure it, check out our APImetrics Documentation.

Webforms

New

We've just released our new feature, Webforms. Using Webforms, you can now report incidents using a simple form, from outside the Squadcast ecosystem. It allows organizations to expand their customer support and empowers internal stakeholders and customers, to report issues on the go.

To know more about how to configure this, check out our Webforms Documentation.

Alert Source Integration: Postman

New

We just released an alert source integration with Postman. You can now bring in alerts from Postman into Squadcast.

To know more about how to configure it, check out our Postman Documentation.

Alert Source Integration: AWS Elastic Beanstalk via CloudWatch

New

We just released an alert source integration with AWS Elastic Beanstalk. You can now bring in alerts from AWS Elastic Beanstalk into Squadcast.

To know more about how to configure it, check out our AWS Elastic Beanstalk Documentation.

Alert Source Integration: HaloPSA

New

We just released an alert source integration with HaloPSA. You can now bring in alerts from HaloPSA into Squadcast.

To know more about how to configure it, check out our HaloPSA Documentation.

Alert Source Integration: Better Uptime

New

We just released an alert source integration with Better Uptime. You can now bring in alerts from Better Uptime into Squadcast.

To know more about how to configure it, check out our Better Uptime Documentation.

Alert Source Integration: Admin Labs

New

We just released an alert source integration with Admin Labs. You can now bring in alerts from Admin Labs into Squadcast.

To know more about how to configure it, check out our Admin Labs Documentation.

Alert Source Integration: Amazon GuardDuty

New

We just released an alert source integration with Amazon GuardDuty. You can now bring in alerts from Amazon GuardDuty into Squadcast.

To know more about how to configure it, check out our Amazon GuardDuty Documentation.

Alert Source Integration: Cloudflare

New

We just released an alert source integration with Cloudflare. You can now bring in alerts from Cloudflare into Squadcast.

To know more about how to configure it, check out our Cloudflare Documentation.

Map multiple Jira accounts

Improvement

We have made some improvements to our Jira Cloud integration. You can connect multiple Jira accounts to your Squadcast account and configure different accounts & projects for the teams & services.

To know more about how to configure this, check out our Jira Cloud Integration Documentation.

Alert Source Integration: ServerGuard24

New

We just released an alert source integration with ServerGuard24. You can now bring in alerts from ServerGuard24 into Squadcast.

To know more about how to configure it, check out our ServerGuard24 Documentation.

Set-up time based re-triggers for unresolved incidents

New

We've introduced an advance setting within the Escalation policy that can help you re-trigger an incident if it has not been resolved for a certain period of time.

To know how to configure this, check out our Escalation Policy Documentation.

New Optional Fields in Create Service API

Improvement

We introduced two new optional fields: tags and maintainer.

You can use them in the following ways:

• tags: Add more context to your services using tags like Type, Impact, Environment.

• maintainer: Add a Service Owner to drive the concept of ownership across your organization.

To know more, check out our Create Service API Documentation.

Improved Service Catalog

Improvement

Thanks to your incredible user feedback, we’ve revamped our Service Catalog! The redesign provides a consolidated summary of all active services in a single dashboard.

The new Service Catalog includes the ability to:

• View your service health based on open incidents

• Assign owners to a service to drive the concept of better ownership

• Classify services based on Tags to improve context

• Service specific health metrics such as open incidents, MTTA, MTTR, Alert Noise reduction and more

To know more about how to use this, check out our Services Documentation.

Alert Source Integration: Zabbix 6.2

New

We just released an alert source integration with Zabbix 6.2. You can now bring in alerts from Zabbix 6.2 into Squadcast.

To know more about how to configure it, check out our Zabbix 6.2 Documentation.

Alert Source Integration: Uptime

New

We just released an alert source integration with Uptime. You can now bring in alerts from Uptime into Squadcast.

To know more about how to configure it, check out our Uptime Documentation.

HashiCorp Terraform Provider

Improvement

Thanks to the incredible user feedback, we’ve updated our HashiCorp Terraform provider! You can now configure Squadcast using Terraform for everything from adding users to creating escalation policies.

To know more, check out our Terraform Documentation.

Incident Details Page: Improvements to Responsiveness Section

Improvement

You can now view improved metrics indicating the responsiveness of all the collaborators for an incident, as part of the Incident Details page.

To know more about this, check out our Incident Details Documentation.

Re-Notify Acknowledged Incidents

Improvement

We made some improvements to our Escalation Policy feature. You can now set up re-notifications for your acknowledged incidents. Once a user acknowledges an incident, they will start receiving periodic reminders, for a maximum of 48 hours since the time of acknowledgment.

To know more about how to use this, check out our Escalation Policy Documentation.

New Export Async API

New

We just released an Incident Exports Async API. With this, there is no limit on the number of incidents you can export. You will receive an email once the download is complete.

To know more, check out our Incident Exports Async API Documentation.

Alert Source Integration: Healthchecks

New

We just released an alert source integration with Healthchecks. You can now bring in alerts from Healthchecks into Squadcast.

To know more about how to configure it, check out our Healthchecks Documentation.

Alert Source Integration: Intercom

New

We just released an alert source integration with Intercom. You can now bring in alerts from Intercom into Squadcast.

To know more about how to configure it, check out our Intercom Documentation.

Alert Source Integration: Trello

New

We just released an alert source integration with Trello. You can now bring in alerts from Trello into Squadcast.

To know more about how to configure it, check out our Trello Documentation.

Time-Based Alert Suppression

Improvement

We have improved our Alert Suppression. You can now suppress incident alerts based on time, in the timezone you have selected.

To know more about how to use this, check out our Alert Suppression Documentation.

Alert Source Integration: Humio

New

We just released an alert source integration with Humio. You can now bring in alerts from Humio into Squadcast.

To know more about how to configure it, check out our Humio Documentation.

Alert Source Integration: Amazon OpenSearch

New

We just released an alert source integration with Amazon OpenSearch. You can now bring in alerts from Amazon OpenSearch into Squadcast.

To know more about how to configure it, check out Amazon OpenSearch Documentation.

Alert Source Integration: Zoho Desk

New

We just released an alert source integration with Zoho Desk. You can now bring in alerts from Zoho Desk into Squadcast.

To know more about how to configure it, check out our Zoho Desk Documentation.

Ability to Change Date Format and Timezone

Improvement

We have improved our Profile Page. You can now select and change your Timezone and Date Format to reflect across Squadcast.

To know more about how to use this, check out our Manage Your Profile Documentation.

Enhancement of Manual Incident Tagging

Improvement

We have improved our Manual Incident Tagging. Now you can add your tags manually by selecting from a dropdown of pre-existing key-value pairs.

To know more about how to use it, checkout our Create Incident Manually Documentation.

Login with SSO

Improvement

We have improved our SSO login experience with support for SP initiated login. Now, if your account is SSO enabled, simply use Login with SSO button on the login page to login quickly.

To know more about how to use it, check out our SSO Documentation.

My On-Call Shifts

Improvement

We have made an improvement in the Profile Page. You can now view your or any user's on-call shifts in the Profile Page. My On-Call Shifts allows users to view their shifts across all Escalation Policies and Schedules in a single, easy-to-use view.

To know more about how to use it, check out our My On-Call Shifts Documentation.

Alert Source Integration: Powercode

New

We just released an alert source integration with Powercode. You can now bring in alerts from Powercode into Squadcast.

To know more about how to configure this, check out our Powercode Documentation.

Time Since Acknowledgment

Improvement

We have made an improvement in the Incident Details Page. You can now view the Time Since Latest Acknowledgment along with the Time Since First Acknowledgment of an incident.

To know more about this, check out our Incident Details Documentation.

Communication Channels and Creation of Slack Channel for Incidents

Improvement

We have made an improvement in the Incident Details Page. Using Communication Channels, you can now add video call, chatops and external links to an incident. Additionally, you can create a dedicated Slack Channel for an incident using the Communications Card.

To know more about how to use this, checkout out our Communication Channels Documentation.

Analytics

Improvement

You said it, and we heard you!

Thanks to incredible user feedback, we've made improvements in Analytics. Now you can:

• Analyze incident data using Organization-level analytics & Team-level analytics

• Visualize with graphs: MTTA & MTTR, Alert noise reduction, Incident count by Name, Tags, Alert sources, so on.

• Export analytics data with a single click

To know more about how to use it, check out our Analytics Documentation.

SLO Tracker

New

SLO Tracker allows you to define the target SLO and use corresponding SLIs to track Error Budget. The error budget thus forms a control mechanism for diverting attention to stability as needed.

To know more on how to use this, check out our SLO Tracker Documentation.

Alert Source Integration: Crowdstrike Falcon

New

We just released an alert source integration with Crowdstrike Falcon. You can now bring in alerts from Crowdstrike Falcon into Squadcast.

To know more about how to configure this, check out our Crowdstrike Falcon Documentation.

Alert Source Integration: Sonar

New

We just released an alert source integration with Sonar. You can now bring in alerts from Sonar into Squadcast.

To know more about how to configure this, check out our Sonar Documentation.

Ability to know who Reassigned the Incident

Improvement

We have made an improvement in the Incident Activity Timeline. You can now see names of both an incident assignee and the user who assigned an incident in the Incident Activity Timeline.

To know more about how to use this, check out our Incident Activity Timeline Documentation.

Maintenance Mode in Status Pages

Improvement

We have added a new service status in Status Pages - Under Maintenance. Now, all your Services which are scheduled to be under maintenance can be explicitly set as such in the Status Page.

To know more about how to use this, check out our Status Page Documentation.

Alert Source Integration: Dead Man's Snitch

New

We just released an alert source integration with Dead Man's Snitch. You can now bring in alerts from Dead Man's Snitch into Squadcast.

To know more about how to configure this, check out our Dead Man's Snitch Documentation.

Alert Source Integration: Airbrake

New

We just released an alert source integration with Airbrake. You can now bring in alerts from Airbrake into Squadcast.

To know more about how to configure this, check out our Airbrake Documentation.

Alert Source Integration: Oh Dear

New

We just released an alert source integration with Oh Dear. You can now bring in alerts from Oh Dear into Squadcast.

To know more about how to configure this, check out our Oh Dear Documentation.

Round Robin & Advanced Escalations

New

Round Robin & Advanced Escalations allow users to set up round robin rotations, granular escalation levels with sub-escalations, individual escalation level repetitions with timeouts, and much more.

To know more about how to configure this, check out our Round Robin & Advanced Escalations Documentation.

Alert Source Integration: Elecard Boro

New

We just released an alert source integration with Elecard Boro. You can now bring in alerts from Elecard Boro into Squadcast.

To know more about how to configure this, check out our Elecard Boro Documentation.

Alert Source Integration: OSNexus QuantaStor

New

We just released an alert source integration with OSNexus QuantaStor. You can now bring in alerts from OSNexus QuantaStor into Squadcast.

To know more about how to configure this, check out our OSNexus QuantaStor Documentation.

Improvement: Editing & Deleting Updates to Status Pages

Improvement

We have made improvements in the message updates to Status Pages. You can now edit & delete the message updates posted on the Status Pages.

To know more about how to use this, check out our Edit & Delete Status Page Messages Documentation.

Alert Source Integration: Amazon EventBridge

New

We just released an alert source integration with Amazon EventBridge. You can now bring in alerts from Amazon EventBridge into Squadcast.

To know more about how to configure this, check out our Amazon EventBridge Documentation.

Runbooks

New

You can now create, attach, reference, and mark progress for incident resolution using Runbooks.

Simple Runbooks are available for accounts in the Pro and Enterprise plans. To know more about how to configure this, check out our Runbooks Documentation.

Alert Source Integration: SolarWinds Suite

New

We just released alert source integrations with SolarWinds Suite. You can now bring in alerts from the following tools into Squadcast:

• SolarWinds Database Performance Analyzer

• SolarWinds IP Address Manager

• SolarWinds Log Analyzer

• SolarWinds NetFlow Traffic Analyzer

• SolarWinds Network Configuration Manager

• SolarWinds Network Performance Manager

• SolarWinds Patch Manager

• SolarWinds Server & Application Monitor

• SolarWinds Server Configuration Monitor

• SolarWinds Storage Resource Monitor

• SolarWinds User Device Tracker

• SolarWinds Virtualization Manager

• SolarWinds VoIP & Network Quality Manager

• SolarWinds Web Performance Monitor

To know more about how to configure this, check out our SolarWinds Orion Documentation.

All of the SolarWinds offerings in the suite integrate with SolarWinds Orion to generate alerts. You can use the above document to set up SolarWinds Orion and route alerts from Orion, and other offerings in the suite through Orion, to Squadcast.

Alert Source Integration: Cronitor

New

We just released an alert source integration with Cronitor. You can now bring in alerts from Cronitor into Squadcast.

To know more about how to configure this, check out our Cronitor Documentation.

Alert Source Integration: Kibana

New

We just released an alert source integration with Kibana. You can now bring in alerts from Kibana into Squadcast.

To know more about how to configure this, check out our Kibana Documentation.

Alert Source Integration: Linear

New

We just released an alert source integration with Linear. You can now bring in alerts from Linear into Squadcast.

To know more about how to configure this, check out our Linear Documentation.

Alert Source Integration: Honeycomb

New

We just released an alert source integration with Honeycomb. You can now bring in alerts from Honeycomb into Squadcast.

To know more about how to configure this, check out our Honeycomb Documentation.

Alert Source Integration: SolarWinds Orion

New

We just released an alert source integration with SolarWinds Orion. You can now bring in alerts from SolarWinds Orion into Squadcast.

To know more about how to configure this, check out our SolarWinds Orion Documentation.

Overriding DND and Volume Settings

New

You can now choose to override the DND settings on your mobile phones and receive critical incident notifications from Squadcast via Push, SMS, and Phone Call.

The below tables indicate the behavior observed on most of the iOS and Android devices. We intend to make this feature work as effectively as possible, as and when the OS will allow us to do so.

To know more about how to configure this, check out our Bypass Do Not Disturb (DND) for Push, SMS, and Phone Call Notifications Documentation.

Please update your Squadcast Mobile App to the latest version to see the changes.

Filter Incidents with/without Postmortems

New

You can now filter incidents by checking for the presence or absence of a Postmortem being created and associated with them.

To know more about how to use this, check out our Filter Incidents Documentation.

Jira Cloud Service Extension

New

You can now map different Jira Projects with the Jira Cloud Extension! Additionally, you can also map a Jira Project for each Service.

To know more about how to configure this, check out our Configuring a Jira Project for each Squadcast Service Documentation.

Mentioning Users, Squads and Teams in Notes

New

You can call out other users using the “@” symbol for important notes. You can also notify all the members of a particular Squad or a Team by “@” mentioning the Squad or the Team name.

To know more about how to use this, check out our Mentioning Users, Squads, and Teams in Notes Documentation.

Alert Source Integration: Redgate SQL Monitor

New

We just released an alert source integration with Redgate SQL Monitor. You can now bring in alerts from Redgate SQL Monitor into Squadcast.

To know more about how to configure this, check out our Redgate SQL Monitor Documentation.

Alert Source Integration: Rundeck

New

We just released an alert source integration with Rundeck. You can now bring in alerts from Rundeck into Squadcast.

To know more about how to configure this, check out our Rundeck Documentation.

Adding Attachments

New

You can now drag & drop files or copy-paste them as attachments! You can add an attachment in the following areas:

• Postmortems

• Incident Notes

• Incidents Description

• StatusPage Updates

• Postmortem Templates

Supported file types include:

• Images (.png, .jpg, .jpeg)

• Word Processors (.doc, .docx, .odt, pages)

• Spreadsheets (.xls, .xlsx, numbers)

• PDFs (.pdf)

• Presentations (.ppt, .pptx. .odp)

• Miscellaneous (.log, .txt, .odv, .csv, key, json, log)

Alert Source Integration: Domotz

New

We just released an alert source integration with Domotz. You can now bring in alerts from Domotz into Squadcast.

To know more about how to configure this, check out our Domotz Documentation.

Alert Source Integration: Cisco Meraki

New

We just released an alert source integration with Cisco Meraki. You can now bring in alerts from Cisco Meraki into Squadcast.

To know more about how to configure this, check out our Cisco Meraki Documentation.