New Workflows Actions

New

Send an Email and Trigger Manual Webhook

We are excited to introduce these two latest addition of Workflows actions.

• Send an Email: Sends an email automatically

• Trigger Manual Webhook: This action automatically triggers the pre-configured manual webhook

This feature will be available in the Premium and Enterprise plans only.

To know more about how to configure it, check out our Workflows Actions Documentation.

Incident Priorities

New

Introducing Incident Priorities: Add priority to incidents for classification thus promoting efficient and effective triage.

• Sort and filter your Incident List by priority.

• Use priority as a filter in your analytics.

• Get real-rime priority updates delivered directly to Slack and MS Teams.

• Use priority as a filter for outgoing webhooks.

• View priorities on mobile.

To know more, check out our Incident Priorities Documentation.

New Workflows Action: Make an HTTP call

New

We are excited to introduce the latest addition to our lineup of supported actions under Workflows - Make an HTTP call.

• Now, you can automatically make a custom HTTP call when the trigger conditions are met.

• And, the success/failure along with the response will be stored in the Workflows logs.

This feature offering is available in the Premium and Enterprise plans only.

To know more about how to configure it, check out our Workflow Actions Documentation.

Usernames

New

Introducing Usernames: Easily differentiate between users who share common names within your team and identify the correct user across the platform.

• Usernames will now be prominently displayed throughout the platform, including profile cards, filter lists, and more.

• These will be automatically generated based on the email address prefix.

• Note that manual editing of usernames will not be available, ensuring consistency and accuracy across the platform.

To know more, check out our Profile Page Documentation.

Auto Pause Transient Alerts (APTA)

New

Introducing APTA - Automatically pause notifications for transient alerts, giving time for them to auto-resolve before notifying responders.

• This feature temporarily suspends notifications for alerts that typically auto-resolve quickly.

• Data science techniques assess the frequency of similar alerts demonstrating transient behavior in the past.

• If an alert is frequently classified as transient, the Auto Pause Transient Alerts (APTA) algorithm will suspend alert notifications for the pause period set for that given Service.

This feature will be available for accounts in the Enterprise plan.

To know more about how to configure it, check out our APTA Documentation.

Workflows

New

Introducing Workflows - Automate your incident response by executing a predefined set of actions.

With Workflows, you can automate repetitive tasks during incidents, letting your team focus on what matters—getting things back on track.

• Supported Actions - Attach runbooks, add communication channels, incident notes, and mark incidents as SLO affecting — all with just a few clicks.

• Sequential Execution - Each action is executed in a sequential order, and recorded in the Incident timeline.

• Uninterrupted Operation - A Workflow will continue to run irrespective of the success/failure of a specific action.

• Pause and Resume at Your Convenience - Workflows can be easily disabled, allowing you to pause them when necessary and resume when the time is right.

• Workflow Duplication - Quickly establish tailored Workflows by cloning existing ones.

This feature will be available in the Premium and Enterprise plans only.

To know more about how to configure it, check out our Workflows Documentation.

Service Graph

New

Introducing Service Graph - Visualize and manage all your service dependencies.

During incident response, leverage the Service Graph to understand the full impact of an issue, identify the probable cause, and enhance cross-team collaboration.

• The Service Graph is an interactive map showcasing the dependencies among services.

• It provides a quick overview of service health and interconnections.

• This graph is auto-generated by Squadcast based on the service dependencies you create.

This feature will be available in the Premium and Enterprise plans only.

To know more details about it, check out our Service Graph Documentation.

Schedule Overrides in Mobile App

New

Introducing Schedule Overrides (for both iOS and Android) - Leverage Schedule Overrides to address holidays and scheduled conflicts, on the go.

• You can configure overrides that will assign all your existing slots to another user of your choice.

• You can also edit and remove overrides from the mobile app itself.

Overrides will appear as per the user's timezone.

To know more, check out our Mobile App Documentation.

Alert Source Integration: SigNoz

New

We are excited to introduce the latest addition to our integration lineup: SigNoz alert source. You can now seamlessly import alerts from SigNoz into Squadcast.

To know more about how to configure it, check out our SigNoz Documentation.

Postmortem Statuses

New

Introducing Postmortem Statuses - Categorize your Postmortem documents and leverage it to refine your filtered searches.

• You can now set statuses for your postmortem documents, allowing for more efficient tracking.

• Choose from the following statuses: In Progress, Under Review, and Published.

• You can leverage these statuses to refine your searches in both the Incident List and Postmortem List.

All your current Postmortems will be in the Published state.

To know more details on this, check out our Postmortem Documentation.

Alert Source Integration: Manage Engine ServiceDesk Plus OD

New

We are excited to introduce the latest addition to our integration lineup: ServiceDesk Plus OD alert source. You can now seamlessly import alerts from ServiceDesk Plus OD into Squadcast.

To know more about how to configure it, check out our ServiceDesk Plus OD Documentation.

Daylight Saving Time Adjustment

Improvement

As we approach that time of the year when the clocks fall back, it's essential to ensure you're prepared for the upcoming change in time. Here's what you should be aware of:

That's all, our system handles the time adjustment for the rest, namely:

• Schedules: The system will automatically accommodate DST changes.

• Maintenance Window: Your user profile's time zone settings will be inherited, so any changes there will be reflected.

• User Profile Time Zone: DST adjustments are automatically taken care of by our system.

• Status Page Time Zone: Our system also handles DST changes for status page time zones.

If you encounter any challenges while updating time-based suppression configuration, you can reach out to our support team via the chat widget or by emailing support@squadcast.com.

Override System Volume in Android App

New

Introducing Override System Volume (for Android Only) - Ensuring maximum volume for Incident Notifications, even in silent or Do Not Disturb mode.

Please note this feature is already available on iOS.

With our new Override System Volume feature, you can take control over your device's silent and Do Not Disturb settings, guaranteeing that push notifications always sound an alert.

And as part of our latest release, here's what's in store:

• View Squad Members in the shift details page - easily access and view the squad's members by clicking on a squad in the shift details.

• Bug Fix - Enjoy a smoother experience with fixes for minor bugs in the Incident Notes Screen.

To know more, check out our Incident Notifications Document.

Global Event Rulesets

New

Introducing Global Event Rulesets - Simplify Alert Routing and Boost Efficiency

• Global Event Rulesets enable you to manage alert routing across services and automate actions based on predefined global event rulesets.

• Say goodbye to the hassle of setting up individual alert source webhooks for each service. With Global Event Rulesets, you can create rulesets for alert routing, streamlining your configuration management and saving valuable time. This centralized approach is especially beneficial for users dealing with multiple micro-services.

To get started on the configuration, check out our Global Event Rulesets Documentation.

Past Incidents

New

Introducing Past Incidents - Leverage historical data for quicker incident resolution.

This feature helps incident responders by presenting them with past incidents related to the same service.

• It employs data science techniques to match and display a historical list of similar incidents from the same service you are currently investigating.

• This aids in expediting issue resolution by offering valuable insights, such as historical context, prior incident details, timing patterns, and past solutions.

To know more about how to use this, check out our Past Incidents Documentation.

Mobile App v3.1.0 Release Update (iOS)

Improvement

We're back with a frequently requested feature, Custom Notification Sounds! You can now customize the sounds for Squadcast Push Notifications on your iOS devices.

• You can choose notification sounds for Incident Alerts and Other Notifications (On-Call Reminders and Notes @mentions).

• The notification sound you select is device-specific. This means you can customize notification sounds for individual devices you're logged into.

• This functionality has been introduced in iOS app version 3.1.0.

Please note that if you uninstall the app or clear its data, your notification sound will be reset to the default tone.

To know more, check out our Incident Notifications Doc.

Merge Incidents

New

Introducing Merge Incidents - A New Way to Manage and Group Your Incidents

This feature lets you manually merge one or more related incidents created across services for the same issue, providing you with streamlined incident alerting and resolution.

Apart from enhancing efficiency on incident alerting and resolution by consolidating similar incidents together, this aids you with better:

• Visibility - Gain a holistic view of the situation with grouped child incidents under one umbrella parent incident

• Noise Reduction - Avoid getting notified for the same issue, multiple times. Time is money during critical outages!

• SLO Accuracy - Keep your SLO tracking precise with automated error budget calculations pertaining to SLO-affecting child incidents

To know more about how to use it, check out our Merge Incidents Documentation.

Mobile App v3.0.4 Release Update

Improvement

Exciting updates to our mobile app are here!

And, here's what's new -

• Shift Details Screen: Get a detailed view of your chosen shift on a dedicated screen.

• Persistent Filters for Incidents and Schedules: Now, any filters you use will stay even after you log out or close the app.

  • You won't have to reapply filters every time you visit the Incidents or Schedules sections.

  • Filters you set in a previous session will remain active, ensuring a seamless transition.

  • Once you configure a filter, you can reuse it until you decide to reset.

  • If you want to go back to the default view, resetting filters is a simple step away.

• Simpler Navigation: Glide through the app effortlessly with new swipe gestures. Quickly move between tabs on Incident and Profile Screens.

• Improved Incident Timeline: Stay updated with more incident details in the Incident Activity Timeline.

• Streamlined Onboarding: We've made improvements to the permissions and made getting started easier than ever.

• Bug Fix: We've resolved the issue where the Schedules date picker would unexpectedly snap back to its original position after users selected a date following scrolling within the date picker.

Alert Source Integration: RapidSpike

New

We are excited to introduce the latest addition to our integration lineup: RapidSpike alert source. You can now seamlessly import alerts from RapidSpike into Squadcast.

To know more about how to configure it, check out our RapidSpike Documentation.

Custom Content Templates

New

We're excited to introduce Custom Content Templates, giving you more control over Incident Messages and Descriptions.

Custom Content Templates empower users to define personalized Incident messages and description templates by utilizing the payload of a configured alert source for that service. If there is a template configured, the incoming Incident will have a customized message and description.

Key Benefits:

• Personalized Incident Details: Tailor incident messages and descriptions to your needs.

• Helps maintain consistency: Save time and maintain communication consistency.

In the absence of user-defined templates, the system will default to using the Incident message and description templates defined by Squadcast, which is the current behavior.

To know how to set it up, check out our Custom Content Templates Documentation.

Alert Source Integration: Blue Matador

New

We are excited to announce the latest addition to our integration lineup: Blue Matador alert source. This new integration empowers you to effortlessly import alerts from Blue Matador directly into Squadcast.

Also, Squadcast is now officially featured as a Native Integration within the Blue Matador app.

To know how to configure it, check out our Blue Matador Documentation.

Key Based Deduplication

New

We are thrilled to announce the addition of a powerful new feature, Key Based Deduplication! You now have the ability to define deduplication keys using customizable templates for your configured alert sources. This key helps identify and group similar incidents and effectively eliminate duplicate alerts.

The introduction of this feature does not affect any existing Deduplication Rules you may have set up for your Services. Your current rules will remain unchanged and continue to function as expected, providing you with the same level of control and efficiency in managing your alerts.

If you switch to Key Based Deduplication by setting it to active, Deduplication Rules will become inactive.

To know more about how to configure it, check out our Key Based Deduplication Documentation.

Incident List just got a fresh new look!

Improvement

We have made significant improvements to one of your most frequently visited pages. With a major UI refresh and the introduction of new functionalities, we aim to provide you with greater control and a more streamlined experience.

Here are some of the highlights:

New Functionalities you'll love:

• Enhanced User Experience and Design. Enjoy a more intuitive and user-friendly interface.

• Status-Based Grouping in Incidents View. Incidents are now conveniently categorized as All, Open, Triggered, Acknowledged, Resolved, and Suppressed.

• Incidents Open Tab. Easily access all actionable incidents (Triggered and Acknowledged Incidents) in one dedicated view.

• Starred Incidents. Ability to Star important Incidents, and filter based on Starred Incidents.

• Bulk Actions. Perform bulk actions like Acknowledge, Resolve, and Reassign based on incident status.

• More Info. View Incidents having Postmortems and Notes from the Incident List itself.

Functionalities you will continue to see:

• Incident Filters. Effortlessly find specific incidents by applying various filters.

• Export Options. Seamlessly export incident data to CSV and JSON files for further analysis and reporting.

Want to dive even deeper, check out our Incident List Documentation.

Access Squadcast Incidents Directly from Jira Tickets

Improvement

We're pleased to announce an enhancement to the Jira Ticket Details. Now, you can conveniently access Squadcast Incidents directly from Jira tickets. Simply click on the Incident URL in the ticket description, allowing for seamless navigation between the two platforms.

This improvement aims to enhance your workflow and foster a more efficient collaboration between Jira and Squadcast.

Enhanced On-Call Widget

Improvement

Introducing our enhanced On-Call Widget! Now, you can effortlessly search through the On-Call Widget to find the specific On-call Schedule and its associated engineers you need.

Moreover, we've added a convenient toggle feature, allowing you to easily switch between viewing All Shifts or focusing solely on You & Your Squads. Managing on-call responsibilities has never been smoother!

Enhanced On-call Reminder Notifications

Improvement

We've enhanced the On-Call Reminder Notifications. Now, on-call users will only receive a single notification at the start of their rotation, eliminating the need for daily reminders. Isn't that fantastic? Who needs daily reminders by default, right? :)

Just like before, these notifications will be sent x hours (the value is user-configurable) prior to the start of their rotation.

The delivery method, either Push or Email, will be based on the setting specified in the user Profile page.

Terraform support for new Schedules

New

Introducing Terraform support for new Schedules with provider version v1.4.0. Enjoy enhanced schedule and rotation management capabilities.

The legacy schedules resource (squadcast_schedule) is nearing deprecation. To ensure uninterrupted functionality, we strongly advise updating to the latest version promptly.

Alert Source Integration: Endtest

New

We just released an alert source integration with Endtest. You can now seamlessly import alerts from Endtest into Squadcast.

To know more about how to configure it, check out our Endtest Documentation.

Enhanced Status Page(s)

Improvement

Our Status Page(s) just got better! Ease of setup, granular control over what to display on your Status Page, and more customization options are a few improvements to begin with.

We've made these enhancements to give you more control over how you communicate crucial outage and maintenance updates with your customers and stakeholders, to constantly keep them in the know.

Several significant updates that will change your current workflow include:

1. Decoupled association: Your services are no longer tied to specific components. This means you now have complete freedom to showcase your public components in any way you prefer, allowing for a more customizable and standalone feature.

2. Status Page independence: Open incidents will no longer dictate the content displayed on the Status Page. This change gives you more autonomy in deciding what information to present, ensuring that the Status Page accurately reflects your desired messaging.

3. Separate creation of issues: You can now create issues separately from incidents in Squadcast, streamlining your workflow and enabling more efficient management.

New Functionalities you’ll love:

• Cleaner UI

• Components and Groups

• Issue History

• Service Uptime Showcase

• Maintenance Windows

• Subscription to individual Components and Maintenance Windows

• Subscription to Private Status Pages

Functionalities you will continue to see:

• Public and Private Status Pages

• Customizable Design

Want to dive even deeper, check out our Status Pages Documentation.

Alert Source Integration: Bitrix 24

New

We just released an alert source integration with Bitrix 24. You can now seamlessly import alerts from Bitrix 24 into Squadcast.

To know more about how to configure it, check out our Bitrix 24 Documentation.

The new Squadcast Mobile App is here!

Improvement

Greetings, app users! Our new, improved version of the Squadcast mobile app is now available for download!

We've worked our magic and sprinkled some extra awesomeness into the app. The following bullets are related to this. We owe a massive thank you to all our app users for your patience, and now without further delay, cue the music!

Behold the following improvements:

• Enhanced reliability and stability

• Enhanced user experience & improved design

• Streamlined Single Sign-On (SSO) login process

• Ability to create Incidents from the mobile app

• Added support for new Schedules

• Capability to perform Incident actions, such as creating Jira Cloud tickets, modifying Incident Tags, and viewing Incident Payload

• Option to edit On-Call Reminder Rules

• Deep linking to Incident Details page for Incident notifications, @mention notifications, and Incident URLs

Wanna know more? Check out our Mobile App Documentation.

New Slack Command: SQ Oncall

Improvement

Slack users can now check who is currently on-call using the /sq oncall command. A few things to keep in mind:

• A non-Squadcast user can also use this command on Slack.

• This command only works in the Slack channels in which the bot has been added.

To know more about this, check out our Slack Integration Documentation.

Slack Improvements

Improvement

We did some heavy tinkering on our Slack Integration. From major UI refresh to adding new functionalities. Here are some of the notable new features and improvements that we have rolled out:

• Customize the notification updates

• More control over the notification updates in the main notification thread

• Ability to create incident-specific slack channels when needed directly from Slack

• Adding notes to incidents

• Ability to perform actions such as attaching runbooks, update tags, so on, directly from Slack

To know more about how you can configure the Slack integration and use it, check out our Slack Integration Documentation.

Beta: New & Improved Schedules

Improvement

We've just launched the beta version of our new and improved Schedules. We've made major tweaks to improve the UX and functionality of the feature. Here are some new improvements you can play around with in our new Schedules:

• Predefined Rotation Templates

• Easy visualization of current schedules, gaps and taking actions

• Improved overrides

• Pausing, Cloning and Exporting a schedule

• Timezone selection for every schedule

• Filter schedules

To know more about how you can configure schedules, check out our Schedules Documentation.

Alert Source Integration: Komodor

New

We just released an alert source integration with Komodor. You can now bring in alerts from Komodor into Squadcast.

To know more about how to configure it, check out our Komodor Documentation.