Documentation forSolarWinds Incident Response

Better Uptime

Better Uptime is an uptime monitoring tool with a radically better infrastructure monitoring platform.

Route detailed alerts from Better Uptime to the right users in Incident Response.

Using Better Uptime as an Alert Source

  1. From the navigation bar on the left, select Services. Pick the applicable Team from the Team-picker on the top. Next, click on Alert Sources for the applicable Service

    2. How to configure Better Uptime integration in Squadcast

  2. Search for Better Uptime from the Alert Source drop-down and copy the Webhook URL

Steps to add Better Uptime integration to a service in Squadcast

For an Alert Source to turn active (indicated by a green dot - Receiving alerts against the name of the Alert Source in the drop-down), you can either generate a test alert or wait for a real-time alert to be generated by the Alert Source.

An Alert Source is active if there is a recorded incident via that Alert Source for the Service in the last 30 days.

Create a Incident Response Webhook Alert in Better Uptime

  1. Login to your Better Uptime dashboard. Navigate to the Integrations section and then click on Exporting data

    2. Creating Squadcast Webhook Alert in Better Uptime: Access dashboard, go to Integrations, and click on Exporting data.

  2. Under the Exporting data tab, select Configure webhooks and click on Configure

    3. Creating Squadcast Webhook Alert in Better Uptime: Access dashboard, go to Integrations, and click on Exporting data and select Configure webhooks and click on Configure.

  3. Now, under Incident webhook click on Add and paste the previosuly copied Incident Response Webhook URL. Similarly, under Monitor webhook click on Add and paste the previosuly copied Incident Response Webhook URL

Creating Squadcast Webhook Alert in Better Uptime: Add Squadcast Webhook URL to Incident and Monitor webhook sections

That's it, you are good to go! Your Better Uptime integration is now complete.

Whenever Better Uptime fires Incident/Monitor alert, an incident will be created in Incident Response for it. Also, when an alert is resolved in Better Uptime, the corresponding incident gets auto-resolved in Incident Response.