More file types are supported in attachments

New

Now we are supporting more file types while adding attachments. This will be supported across Incident description, notes, Runbooks, Statuspages and Postmortems.

Full list of file types supported:

• Images (.png, .jpg, .jpeg)

• Word Processors (.doc, .docx, .odt, pages)

• Spreadsheets (.xls, .xlsx, numbers)

• PDFs (.pdf)

• Presentations (.ppt, .pptx. .odp)

• Miscellaneous (.log, .txt, .csv, key, json, log, .eml, .msg)

Incident Suggestions

New

Introducing Incident Suggestions - Get relevant runbooks and responders based on past incidents to streamline incident resolution.

This feature is available on the enterprise plan

Learn more: Incident Suggestions

Improved Incident List Filter Granularity

Improvement

We have improved our Incident List Filter granularity. Now you can filter incidents during a specific time frame / range, not just the date range.

This will work across both Web app and mobile app.

Edit Status Page Component Uptime

New

You can now manually edit the uptime of individual components on your Status Pages, ensuring the most accurate information is displayed.

Learn more: Components and Groups

Improved Postmortem Template values

Improvement

We have improved our Postmortem feature template values to include more relevant details of the activity.

Going forward, it not only supports the event type, it will provide the actual event details in postmortems automatically.

To facilitate this, we have added two new fields, and renamed one field. The changes are:

• title changed to timeline_event_title

• Added field timeline_event_detail

• Added field timeline_event_action_type

Workflow Improvements

New

We have added 3 new triggers to workflows:

• Communication Channel is added

• Priority is updated

• Incident note is added

We have also added additional templating variables in "Make a HTTP call action" for "Incident note is added" trigger to address specific use cases.

Learn more: Workflows

Weekly Reports

New

Introducing Weekly Reports - Get a bird's-eye view of your incident response efforts with our brand-new Weekly Reports. Track key metrics, boost team collaboration, and resolve incidents faster.

This feature will be available to all users in the Premium & Enterprise Plans.

Explore our Weekly Reports Documentation to get started.

Audit Logs

New

Introducing Audit Logs - View detailed records of user activities and configuration changes for enhanced security and accountability.

This feature will be available to all users in the Enterprise Plan

To know more about the feature, check out our Audit Logs Documentation.

Security Update

Improvement

We have implemented email domain validation for all organizations.

Organizations can only invite users from pre-approved domains. You can find the list of approved email domains for your organization in the web app in the Add Users page (https://app.squadcast.com/add-users , https://app.eu.squadcast.com/add-users).

This enhancement strengthens your security by ensuring that only trusted users can join your organization.

If you need additional email domains pre-approved before adding users, you can reach out to our Support Team.

Jira Notes Sync

New

Introducing Jira Notes Sync - Sync your Jira notes seamlessly with your Squadcast account. This bidirectional sync ensures that any comment added to a Jira ticket will automatically appear in the Incident Notes section in Squadcast, and vice versa.

• In Squadcast: You can star a Jira note to mark it as important.

• In Jira: You can edit or delete Squadcast incident notes directly from Jira.

For all new users, this feature will be available upon configuring the extension. Existing users will need to update the Squadcast bot in Jira.

To know more about how to update the bot, check out our Incident Notes Documentation.

Microsoft Teams Meeting Links

New

Introducing Microsoft Teams Meeting Links - Users now have the ability to create Microsoft Teams meetings using the Microsoft Teams app. This extension allows you to generate meeting links both via incident communication channels (both Web and Microsoft Teams bot) and Workflow actions.

• Once this feature is enabled, you have the option to create meeting links from the incident page and the Microsoft Teams bot.

• To create these meeting links automatically for incidents, users can also create a new action in Workflows. This automatically creates a meeting link and adds it to the Communication Channel.

To know more about how to configure it, check out our Microsoft Teams Documentation.

Live Call Routing

New

Introducing Live Call Routing - Directly route calls or voicemails to on-call responders, simplifying incident reporting and ensuring prompt issue resolution.

• Efficient Reporting: Users dial a dedicated number to report incidents or leave voicemails, streamlining the reporting process.

• Direct Communication: Calls and voicemails are routed directly to on-call engineers for quick response and issue resolution.

• Improved MTTR: On-call engineers can triage and resolve issues promptly, maintaining a low Mean Time to Resolve (MTTR) for reported incidents.

This feature is available as an add-on package for accounts on the Enterprise plan.

Please reach out to your Squadcast point of contact or to support@squadcast.com to get the add-on package activated for your account to start using the feature.

To know more about how to configure it, check out our Live Call Routing Documentation.

Additional Responders

New

Introducing Additional Responders - Users now have the ability to add extra assistance beyond the original responders of an incident, for a more coordinated response.

• Add Extra Help: With Additional Responders, you can quickly add and notify users to join the response effort. Easily bring additional hands on deck to tackle even the most complex incidents.

• Visibility: Gain a comprehensive view of who's involved in each incident beyond just the incident owners.

• Resend Notifications: In case users or squads miss responding to an incident, you can send them a reminder notification, ensuring prompt responses.

This feature is available as part of the Product Trial, Premium, and Enterprise Plan.

To know more about how to use it, check out our Additional Responders Documentation.

Stakeholder Groups

New

Introducing Stakeholder Groups - Stakeholders always need to be informed of critical issues, the progress of these issues and how they were mitigated, and understand business impact. In order to keep stakeholders up the ladder in the know, simply create subsets of relevant stakeholders in a project and keep them looped in about specific incidents and issues.

• When you tag a Stakeholder Group via @mentions in incident notes, members of that group get notified and are also automatically added as incident watchers. This means they receive real-time updates on the progress of incidents, helping them stay informed and engaged.

• These groups contain stakeholders only. They cannot be integrated into Escalation Policies, on-call Schedules, or incident responder roles, to maintain consistency with existing stakeholder restrictions.

To know about how configure it, check out our Stakeholder Groups Documentation.

New Workflows Actions: Add Status Page Issue

New

We are excited to introduce the latest addition to our Workflows actions.

• Add Status Page Issue - Automatically creates an issue in the StatusPage for the incident.

This feature is available in the Premium and Enterprise plans only.

To know more about how to configure it, check out our Workflows Actions Documentation.

Hide Public Status Pages from Search Engines

New

Introducing the new status page settings that can help you hide your public status pages from search engines. Enabling this will help you hide your pages from being crawled and indexed by search engines like Google and Bing.

JIRA Data Center Extension

New

We're thrilled to announce our latest JIRA DC (Data Center) extension - A bidirectional extension integration.

• Create tickets in JIRA for Squadcast Incidents and vice-versa

• Map Squadcast Incident statuses with JIRA ticket statuses

To know more about how to configure it, check out our JIRA DC Documentation.

Deduped Events Now Available in Mobile App

New

Announcing Deduped Events Feature (for iOS and Android) - Easily view duplicate alerts linked to incidents.

• Access list and details of deduped events associated with each incident on the go.

• Enjoy enhanced incident tags on our mobile app.

• And, better handling of longer service names for improved usability.

To know more, check out our Mobile App Documentation.

New Workflows Actions: Update Incident Priority and MS Teams Action

New

We are excited to introduce the latest addition to our Workflows actions.

• Send a message to a Microsoft Teams User - Automatically sends a direct message to a specific Microsoft Teams user.

• Update Incident Priority - Automatically updates the priority of an incident.

This feature is available in the Premium and Enterprise plans only.

To know more about how to configure it, check out our Workflows Actions Documentation.

ServiceNow Extension

New

We're thrilled to unveil our latest extension for ServiceNow - A better way of handling ServiceNow Incidents with Squadcast automation and on-call notifications!

• Enterprise-Class Integration: Bidirectional sync between Squadcast and ServiceNow, keeping all incident data up to date.

• Enhanced Incident Response: Instantly create dedicated Slack channels, communication channels, and trigger webhooks for ServiceNow Incidents.

• Centralized Data Visualization: Access incident status and performance metrics directly within the ServiceNow interface.

To know more about how to configure it, check out our ServiceNow Documentation.

Enhanced User List and Verification in Settings

Improvement

We've upgraded the User List in Squadcast's Settings page, now featuring:

• Verification Status: Easily view the verification status of email and phone numbers for each user.

• Reminders: Prompt users to complete verification with reminders, ensuring readiness during incidents.

To more details, check out our Add and Delete Users Documentation.

Delayed Notifications

New

Introducing Delayed Notifications - Delay notifications outside of business hours and opt for a summary of pending incidents at the beginning of the next business hour.

• Postpone Delivery: Configure Service business hours to defer notifications during non-working hours.

• Notification Digest: Receive a consolidated notification digest at the start of the next business day.

• Control Fatigue: Stay in control of notification overload and optimize communication flow.

To know about how configure it, check out our Delayed Notifications Documentation.

New Workflows Action: MS Teams Action

New

We are excited to introduce the latest addition to our Workflows actions.

Send a message to a Microsoft Teams Channel - Automatically sends a direct message to a specific Microsoft Teams channel.

This feature is available in the Premium and Enterprise plans only.

To know more about how to configure it, check out our Workflows Actions Documentation.

Incident Tasks and Runbooks now part of Incident Export

New

We've enhanced the Incident Export functionality by incorporating Incident Tasks and Attached Runbooks as additional fields in the downloadable Incidents file, available in both CSV and JSON formats.

This inclusion applies to both UI export and asynchronous export API options for downloading incidents.

Snooze Incidents Now Available in Mobile App

New

Introducing Snooze Incidents (for both iOS and Android) - Snooze incident notifications for incidents with lower priority and a flexible timeline.

• By snoozing the incident, all scheduled notifications for that specific incident will be halted and canceled for the snooze period.

• When the snooze timer ends, the incident will be assigned to the user who snoozed the incident.

To know more, check out our Mobile App Documentation.

New Workflows Action: Jira Action

New

Create a Jira Ticket - We are excited to introduce the latest addition to our Workflows actions.

• Create a Jira Ticket - Automatically create a Jira ticket in Jira Cloud.

This feature is available in the Premium and Enterprise plans only.

To know more about how to configure it, check out our Workflows Actions Documentation.

Intelligent Alert Grouping in Mobile App

New

Introducing Intelligent Alert Grouping (for both iOS and Android) - Automatically group incoming alerts with a similar open incident and save your team from alert noise.

• You can view all the auto-grouped alerts under an incident from the details page.

• You can provide feedback by either voting up or voting down an auto-grouped alert. This feedback is captured by the Intelligent Alert Grouping (IAG) analyzer and is used for auto-grouping in the future.

To know more, check out our Mobile App Documentation.

New Workflows Actions: Slack Actions

New

Send a Message to a Specific Slack Channel or Slack User

We are excited to introduce these two latest addition of Workflows actions.

• Send a Message to a Specific Slack Channel: Automatically sends a message to a specific Slack channel.

• Send a Direct Message to a Slack User: Automatically sends a direct message to a specific Slack user.

This feature is available in the Premium and Enterprise plans only.

To know more about how to configure it, check out our Workflows Actions Documentation.

Incident Priority in Mobile App

New

Introducing Incident Priority (for both iOS and Android) - Leverage Incident Priority to assign priority levels to incidents and filter incidents by priority, on the go.

• You can designate a priority level when creating a new incident.

• You can also filter incidents based on priority directly from the mobile app.

To know more, check out our Mobile App Documentation.

Intelligent Alert Grouping

New

Introducing Intelligent Alert Grouping - Automatically group incoming alerts with a similar open incident and save your team from alert noise.

• Intelligent Alert Grouping (IAG) employs a real-time algorithm based on machine learning to consolidate interconnected alerts into a unified, active incident.

• Intelligent Alert Grouping (IAG) looks at alerts from a single Service. If you want alerts from different Services to be grouped, you may need to reconfigure your Service to send all related alerts to the same Service.

This feature will be available for accounts in the Enterprise plan.

To know more about how to configure it, check out our Intelligent Alert Grouping Documentation.

Snooze Incidents

New

Introducing Snooze Incidents - Snooze incident notifications for incidents with lower priority and a flexible timeline.

• By snoozing the incident, all scheduled notifications for that specific incident will be halted and canceled for the snooze period.

• When the snooze timer ends, the incident will be assigned to the user who snoozed the incident.

• The Incident can be snoozed for a maximum of 24 hours.

To know more, check out our Snooze Incidents documentation.