Alert Source Integration: Kapacitor

New

We just released an alert source integration with Kapacitor. You can now bring in alerts from Kapacitor into Squadcast.

To know more about how to configure this, check out our Kapacitor Documentation.

Alert Source Integration: Nixstats

New

We just released an alert source integration with Nixstats. You can now bring in monitoring alerts from Nixstats into Squadcast.

To know more about how to configure this, check out our Nixstats Documentation.

Alert Source Integration: Threat Stack

New

We just released an alert source integration with Threat Stack. You can now bring in events from Threat Stack into Squadcast.

To know more about how to configure this, check out our Threat Stack Documentation.

Alert Source Integration: Logz.io

New

We just released an alert source integration with Logz.io. You can now bring in log alerts from Logz.io into Squadcast.

To know more about how to configure this, check out our Logz.io Documentation.

Alert Source Integration: Bugsnag

New

We just released an alert source integration with Bugsnag. You can now bring in error alerts from Bugsnag into Squadcast.

To know more about how to configure this, check out our Bugsnag Documentation.

Alert Source Intergation: AWS CloudWatch via Event Rules

New

We just released an alert source integration with AWS CloudWatch - Event Rules. You can now bring in your events from AWS CloudWatch via Event Rules into Squadcast.

To know more about how to configure this, check out our AWS CloudWatch via Event Rules Documentation.

Alert Source Integration: SolarWinds AppOptics APM

New

We just released an alert source integration with SolarWinds AppOptics APM. You can now bring in APM alerts from AppOptics into Squadcast.

To know more about how to configure this, check out our SolarWinds AppOptics APM Documentation.

Alert Source Integration: Sematext

New

We just released an alert source integration with Sematext. You can now bring in alerts from Sematext into Squadcast.

To know more about how to configure this, check out our Sematext Documentation.

Improved Suppression Rules

Improvement

We have launched a more polished version of our Suppression rules along with its corresponding Public APIs.

This latest version of our Alert Suppression feature will provide more flexibility and fine control over the nature of alerts being suppressed.

FAQ

Will this updated version affect my current suppression rules already defined?

This latest version will automatically import your previously saved suppression rules. Any new suppression rules can henceforth be defined and configured using the latest version.

I have set up Suppression Rules using Squadcast Public API. How will this change affect my configuration?

In this scenario, the old rules defined using our public API will still be functional. However, you would not be able to create or modify suppression rules using the old API. Hence you are requested to use the updated Suppression Rules API.

Alert Source Integration: Stackify's Retrace

New

We just released an alert source integration with Stackify's Retrace. You can now bring in alerts from Retrace into Squadcast.

To know more about how to configure this, check out our Retrace Documentation.

Import Users

New

This release helps you import a list of users with a CSV file. You can now get your whole team on Squadcast in a jiffy

To know more about how to do this, checkout our Import Users Documentation.

Add multiple users at once

Improvement

Our latest improvement helps you add multiple users to your organization easily.

To know more about how to do this, check out our Add Users Documentation.

Alert Source Integration: AppSignal

New

We just released an alert source integration with AppSignal. You can now bring in alerts from AppSignal into Squadcast.

To know more about how to configure this, check out our AppSignal Documentation.

Alert Source Integration: HetrixTools

New

We just released an alert source integration with HetrixTools. You can now bring in alerts from HetrixTools into Squadcast.

To know more about how to configure this, check out our HetrixTools Documentation.

Save Filter View

Improvement

Our latest improvement helps you Select and Save Filter View to make them easily accessible on the Incident List Page for everyone in your Organization.

To know more about how to use this, check out our Save Filter View documentation.

Alert Source Integration: Dynatrace

New

We just released an alert source integration with Dynatrace. You can now bring in alerts from Dynatrace into Squadcast.

To know more about how to configure this, check out our Dynatrace Documentation.

Filter by Tags

New

We have now added the ability to filter incidents by tags. You can use the search box within the filter to narrow down your tag value or check the relevant ones from the list shown.

To know more about how to do this, check out our Incident List View Documentation.

Jira Server: Improvements

Improvement

Our latest improvement now allows you to map your Squadcast Incidents to your specific Jira project and sync the priority in the two using our Tagging Rules.

To know more about this configuration, check out our Jira Sever Documentation.

Alert Source Integration: Conviva

New

We just released an alert source integration with Conviva. You can now bring in your AI and Manual alerts from Conviva into Squadcast.

To know more about how to configure this, check out our Conviva Documentation.

Export Incidents

New

We've just added an Export functionality on the Incident List Page to help you get CSV exports of filtered incident data.

Pro Tip: You can also use our Export Incidents API to do this.

To know more about this, check out our Export Incidents Documentation.

Alert Source Integration: Sensu Go

New

We just released an alert source integration with Sensu Go. You can now bring in alerts from Sensu Go into Squadcast.

To know more about how to configure this, check out our Sensu Go Documentation.

New Incident Filters

New

We have rolled out a few more filters for easy viewing of information on our Incident List Page.

You can now filter Incidents by:

• Date & Time

• Service

• Alert Source

• Incident State

• Assigned To

You can also access this data with our Incident APIs.

To know more about how to do this, check out our Incident List View Documentation.

Alert Source Integartion: Zabbix 5.0

New

Our Zabbix alert source integration now supports its latest version, Zabbix 5.0. You can now bring in alerts from Zabbix 5.0 into Squadcast.

To know more about how to configure this, check out our Zabbix 5.0 Documentation.

Early Access: Improved Incident Details Page

Improvement

We just released a Beta version of our new Incident Details Page. This version includes UI improvements with more detail-rich information that helps you with faster incident resolution.

You can enable this Early Access Preview by following the steps below:

• Click on Previews from the Main Menu dropdown.

• Click on Enable to enable the New Incident Details UI for all your Incidents.

Service Dependency Based Deduplication

New

Service Dependency Based Deduplication helps you deduplicate incoming events for a service against the latest open incident of its service dependencies.

Service Dependency Based Deduplication works on the logic that the incidents coming in for a service and its dependencies have a related cause.

To know more about how this works, check out our Service Dependency Based Deduplication Documentation.

Incident Status Based Deduplication

New

We just released Incident Status Based Deduplication to help deduplicate all open events to an existing open Incident for a service.

Status Based Deduplication works on the logic that all incidents that come in for a service is related to the same cause. So, if there is an open (Triggered or Acknowledged state) incident for a service, any and all incidents that come in for this service will get deduplicated against this open incident.

To know how to enable this, head over to our Incident Status Based Deduplication Documentation.

Global Search Improvements

Improvement

We’ve revamped our Global Search and made it easier to navigate within the platform when you need key information with simple search queries.

You can even search for Postmortems through Incident Number, Incident Title, Impacted Service, Created After Date, Created Before Date and Postmortem content.

To know how to do this, check out our Squadcast Search Documentation.

Alert Source Integration: PRTG Network Monitor

New

We just released an alert source integration with PRTG Network Monitor. You can now bring in alerts from PRTG Network Monitor into Squadcast.

To know more about how to configure this, check out our PRTG Network Monitor Documentation.

Service Specific Slack Channels

New

To help streamline alert notifications in Slack, we've released the ability to set Service specific Slack channels.

You can now choose to route incidents for a Service into a specific Slack channel.

To know how to set this, check out our Service Specific Slack Channel Documentation.

Alert Deduplication Improvements

Improvement

We've made a few UI and functionality improvements to our Alert Deduplication feature to help build de-duplication rules with ease.

With this improvement, you can build basic rules by choosing the payload attributes and operators from the Rule Builder UI and change the priority order of the execution.

You can also choose to use our expression bar to write more complex rules.

To know more about how to set this up, check out our Alert Deduplication Documentation.

Alert Routing Improvements

Improvement

We've made a few UI improvements to our Alert Routing feature to help build rules to route incidents with ease.

With this improvement, you can build basic rules by choosing the payload attributes and operators from the Rule Builder UI and change the priority order of the execution.

You can also choose to use our expression bar to write more complex rules.

To know more about how to set this up, check out our Alert Routing Documentation.

Incident List Table View

New

We just released a beta version of our Incident List Table View which provides you with a single-pane view of all incidents along with their relevant information.

You can perform bulk actions on incidents, get more information about an incident and filter incidents by service, alert source, assigned-to, and status all from within the Incident List.

To know more about how to use this, check out the Incident List Table View documentation.

New REST APIs - Incidents & Squads

New

We've published a few more REST APIs to help access some basic Incident and Squads functionalities within your Squadcast Account.

Play around with our pre-made Squadcast APIs using our Postman collection.

If you're new to using Squadcast APIs, check out how you can Create Your Refresh Token to start using them now.

Event Tagging Improvements

Improvement

We've made a few UI improvements to our Event Tagging feature to build rules much faster with ease.

With this improvement, you can build basic rules by choosing the payload attributes and operators from the Rule Builder UI.

You can also choose to use our expression bar to write more complex rules.

To know more about how to set this up, check out our Event Tagging Documentation.

Alert Source: Icinga2

New

We just released an alert source integration with Icinga2. You can now bring in alerts from Icinga2 into Squadcast.

To know more about how to configure this, check out our Icinga2 Documentation.

Alert Source: Rollbar

New

We just released an alert source integration with Rollbar. You can now bring in alerts from Rollbar into Squadcast.

To know more about how to configure this, check out our Rollbar Documentation.

Mobile App Improvements: Version 2.10.57

Improvement

We just released a new version of our mobile app and here's the update of the improvements and fixes:

• Minor UX changes

• Time based incident filters

• Incident search

• Incident warroom

• See who is on-call

We recommend updating the app before using it. You can do this from App store (iOS) or Play store (Android) if you haven't already set it to auto-update.

To know more about this what else is new, check put our Mobile App Documentation.

Add Tags directly from the payload

Improvement

On popular request, we added the functionality to tag events with key values directly from the incident payload.

To know more about what functions can help you do this, check out our Event Tagging Documentation.

Create Complex Schedules Easily

Improvement

Based on popular request, we rolled out new improvements in our Schedules feature which makes it easier than ever to create any complex, custom on-call shifts in just a few steps.

To know more about how to configure this, check out our Schedules Documentation.

Schedule Overrides

New

We just added the functionality to create Schedule Overrides.

With this functionality, an existing schedule for a specific period of time can be overridden to meet your updated preference for an on-call shift.

This also ensures that only the updated users in the new override shift will get notified of incidents triggered during the override shift period.

To know more about configuring this, check out the Schedule Overrides Documentation.

View Who is On-call

New

You can now see Who is On-call at any given time at the top right corner of your screen.

You can also click on the profile icons to view what Schedules, Squads and Escalation policies they are a part of.

To know more about viewing a detailed list of upcoming and ongoing on-call shifts, check out the Who is On-call Documentation.

Get notified before your on-call shift starts

Improvement

With our latest improvement on Schedules, you will now receive an automated email communication 1 hour before the start of your on-call shift.

Squadcast API V3

New

We recently released the latest version of Squadcast Public API which provides the ability to access certain Squadcast features within your account. It allows you to configure users, services, grouping incidents, and more to help further reduce noise and speed up response times.

You also can play around with our pre-made APIs using our Postman collection.

Check out how you can Create Your Refresh Token to start using the Squadcast APIs.

If you are using the old version of Squadcast API, please migrate to Squadcast API V3. The older version of the Squadcast API will be deprecated shortly.

Alert Source: Coralogix

New

We just released an alert source integration with Coralogix. You can now bring in alerts from Coralogix into Squadcast.

To know about how to configure this, check out our Coralogix Documentation.

Alert Source: Jira Cloud

New

We just released an alert source integration with Atlassian's Jira Cloud. You can now bring in your Jira tickets as incidents into Squadcast.

To know more about how to configure this, check out our Jira Cloud Alert Source Documentation.

Improvement: Escalation Policies

Improvement

With the new Escalation Policy improvement, you can override a user's personal notification rules by turning off the Personal Notification Rules toggle and adding in the notification modes of your choice.

To know more about how to do this, check out the support documentation below:

https://support.squadcast.com/docs/escalation-policies

Add Multiple Alert Sources for a Service

New

Squadcast now supports multiple alert sources for a given service. We previously supported just one alert source per service.

To know more about how to configure this, check out the Multiple Alert Source support documentation.

With this, you can Deduplicate Events coming from different alert sources.

You can also have specific Tags for a specific alert source.

Grafana images are now supported

Improvement

You can now send in your Grafana images as URLs into Squadcast.

To know more about how to configure this, check out the support documentation below:

Grafana

Squadcast Jira Server (On-prem) Plugin Version 1.2.0

Improvement

We improved out Squadcast Jira Server plugin and released Version 1.2.0. Here's the update of improvements and fixes:

• Improvement in the Incident creation flow from Jira to Squadcast. Instead of manual selection of the Squadcast service each time, a pre-configured JQL

• Squadcast service mapping is evaluated to select the service dynamically

Go ahead and download the plugin from the link below: https://marketplace.atlassian.com/apps/1221739/squadcast-for-jira-server?hosting=server&tab=versions

To know how to configure this, check out the support documentation below: https://support.squadcast.com/docs/jira-server-on-premise

Alert Source Integration: Checkmk

New

We just launched an alert source integration with Checkmk, which is built on top of Nagios. You can now bring in your Checkmk alerts as incidents into Squadcast.

To know more about how to enable this integration, check out the support documentation below:

Checkmk

Alert Source Integration: Site24x7

New

We just launched an alert source integration with Site24x7, a Zoho service. You can now bring in your Site24x7 alerts as incidents into Squadcast.

To know more about how to enable this integration, check out the support documentation below:

Site24x7

Microsoft ADFS SSO Login Support

New

You can now use Microsoft ADFS to authenticate your Squadcast logins by enabling SSO for your Squadcast organization.

To know more about how to enable this for your team, check out the support documentation below:

https://support.squadcast.com/docs/adfs-sso

Alert Source Integration: Jira Server

New

We just launched an alert source integration with Jira Server. You can now bring in your Jira issues as incidents into Squadcast.

To know more about how to enable this integration, check out the support documentation below:

https://support.squadcast.com/docs/jira-server-alert-source

Azure Active Directory SSO support

New

Now you can use Azure AD to authenticate to Squadcast via our SAML 2.0 based SSO integration.

To know more about how to enable this for your team, check out the support documentation below:

https://support.squadcast.com/docs/azure-active-directory-sso

Mobile App Improvements: Version 2.9.40

Improvement

We just released a new version of our mobile app and here's the update of the improvements and fixes:

• No input box overlapping with the keyboard

• Suspending Runbooks

• Minor bug fixes

We recommend updating the app before using it. You can do this from App store (iOS) or Play store (Android) if you haven't already set it to auto-update.

Pin War Room Messages to Timeline

New

We just released a feature to help you pin your comments in the War Room to the Incident Timeline.

This should help you save and track all the necessary information that helped with the incident resolution.

You can do this on both the Web and Mobile applications.

To know how to do this today, check out the support article below: https://support.squadcast.com/docs/pin-messages-from-warroom-to-timeline-1

Escalation Policy Improvement

Improvement

We have recently made a small change in how the escalation policies work. We now consider the absolute time for the rule escalations. That is, for each rule, the escalation time is calculated from the time of the incident trigger.

Please reconfigure your current escalation policies keeping this in mind.

To know more, check out our support article: https://support.squadcast.com/docs/escalation-policies

It was earlier calculated using relative time. That is, from the time of previous notification trigger to the next.

StatusPage - Added Webhook Subscription

Improvement

Just launched: You can now enable Webhook as a subscription channel for your StatusPage hosted on Squadcast.

To know more about how to configure this, check out the link below:

https://support.squadcast.com/docs/statuspage#section-enable-subscriptions-to-your-status-page

Squadcast Jira Server (on-prem) plugin version 1.1.0

Improvement

We have just launched new version of our Squadcast Jira Server plugin v1.1.0 with bi-directional support for triggering incidents in Squadcast from Jira and vice-versa.

Go ahead and download the plugin from the below link:

https://marketplace.atlassian.com/apps/1221739/squadcast-for-jira-server?hosting=server&tab=overview

For more information about using this plugin, please refer the below support article:

https://support.squadcast.com/docs/jira-server-on-premise

Rapid7 insightIDR alert source integration

New

Squadcast has launched a new alert source integration with Rapid7 insightIDR. Now you can get alerted and take actions on these alerts from Squadcast.

For more details about this integration, please refer this support article:

https://support.squadcast.com/docs/rapid7-insightidr

View Schedules access for Stakeholders

New

We have now added view access of Schedules to Stakeholders as well, so they can see who is on-call for a particular time and call them if necessary.

Refer the below link to know more about our schedules feature.

https://support.squadcast.com/docs/schedules

Mobile app improvements: Version 2.8.37

Improvement

We have improved our mobile app with a bunch of new features and bug fixes in v2.8.37.

The improvements include:

• SSO login support for Mobile App

• View schedules and see who is on-call

• Incident description rendering issues

We recommend updating the app before using it if you haven't already done that. You can do this from App store (iOS) or Play store (Android) if you haven't set it to auto-update.

Refer the below documentation for more information about how to use these features.

https://support.squadcast.com/docs/using-the-mobile-app

Brand New On-Call schedules

New

Our new On-Call Schedules and Rotations with improved features and capabilities is now live!

You can now create new schedules and use them in your escalation policies. More details about new schedules and steps to set up the same can be found here:

https://support.squadcast.com/docs/schedules

SSO Improvements - Role configuration support

Improvement

We have added more roles to choose for the default role in the SSO configuration settings and also introduced an optional custom key/value pair called role with possible values Admin, User & Stakeholder which will overwrite the configured default user role.

This custom key - value may not be supported by all SSO providers.

For more details, refer the below SSO guides.

• https://support.squadcast.com/docs/google-sso

• https://support.squadcast.com/docs/okta-sso-integration

• https://support.squadcast.com/docs/saml-sso

Version 2 of Alerts API (APIv2)

New

You can use the version 2 of our API integration (APIv2) to trigger and resolve incidents in Squadcast through HTTP POST.

For more details, please refer to this document: https://support.squadcast.com/docs/apiv2

Jenkins Alert Source Integration

New

Squadcast just released an alert source integration with Jenkins. You will now be able to bring in your build updates, such as, success and failure statuses as incidents on Squadcast.

For more details about this integration, please refer this support article: https://support.squadcast.com/docs/jenkins

Mobile App: Version 2.7.33

Improvement

We just fixed some minor bugs and made some UI changes to improve user experience.

We recommend updating the app before using it if you haven't already done that. You can do this from App store (iOS) or Play store (Android) if you haven't set it to auto-update.

ElastAlert Alert Source Integration

New

Squadcast has launched a new alert source integration with ElastAlert, the alerting tool for Elastic. Now you can get alerted and take actions on these alerts from Squadcast.

For more details about this integration, please refer this support article: ElastAlert

Sumo Logic Alert Source Integration

New

Squadcast has launched a new alert source integration with Sumo Logic, the log and metrics management platform. Now you can get alerted and take actions on both logs and metrics from Squadcast.

For more details about this integration, please refer this support article: https://support.squadcast.com/docs/sumo-logic