SolarWinds Incident Response 2021 release notes
These release notes describe the new features, improvements, and fixed issues in the Incident Response in 2021.
Learn more
- For information about requirements, see SolarWinds Incident Response System Requirements.
- For each year's release updates, see: 2025 releases — 2024 releases — 2023 releases — 2022 releases — 2021 releases — 2020 releases — 2019 releases — 2018 releases
December 2021
release notes
The following new features, improvements, and fixed issues were made to SolarWinds Incident Response during December.
Bi-directional MS Teams Integration
New
You can now integrate Squadcast and MS Teams to collaborate efficiently with your team. You can easily Acknowledge, Resolve and Reassign the incidents from within the MS Teams channel.
To know more about how to configure this, check out our MS Teams Documentation.
Alert Source Integration: Heroku
New
We just released an alert source integration with Heroku. You can now bring in alerts from Heroku into Squadcast.
To know more about how to configure this, check out our Heroku Documentation.
Improvement: Searching through Automation Rules
Improvement
You can now search through all the automation rules! (Tagging, Routing, De-duplication, & Suppression)
You will notice a Search option on the left-top of the rules modal. You can type in a word you recall from the rule description or the rule itself. Any matching result will yield the narrowed-down set of rules.
Alert Source Integration: GitLab
New
We just released an alert source integration with GitLab. You can now bring in alerts from GitLab into Squadcast.
To know more about how to configure this, check out our GitLab Documentation.
Alert Source Integration: GitHub
New
We just released an alert source integration with GitHub. You can now bring in alerts from GitHub into Squadcast.
To know more about how to configure this, check out our GitHub Documentation.
Alert Source Integration: Bitbucket
New
We just released an alert source integration with Bitbucket. You can now bring in alerts from Bitbucket into Squadcast.
To know more about how to configure this, check out our Bitbucket Documentation.
Alert Source Integration: Hyperping
New
We just released an alert source integration with Hyperping. You can now bring in alerts from Hyperping into Squadcast.
To know more about how to configure this, check out our Hyperping Documentation.
Alert Source Integration: ManageEngine Application Manager
New
We just released an alert source integration with ManageEngine Application Manager. You can now bring in alerts from ManageEngine Application Manager into Squadcast.
To know more about how to configure this, check out our ManageEngine Application Manager Documentation.
Alert Source Integration: Twilio
New
We just released an alert source integration with Twilio. You can now bring in alerts from Twilio into Squadcast.
To know more about how to configure this, check out our Twilio Documentation.
November 2021
release notes
The following new features, improvements, and fixed issues were made to SolarWinds Incident Response during November.
Notification Logs
New
You can now trace each incident notification to a source in Squadcast! You can also bypass Do Not Disturb (DND) for SMS and Phone Call Notifications.
To know more about how you can use this, check out our Notification Details and Logs Documentation.
Outgoing Webhooks
New
You can now use outbound webhooks to send incident information from Squadcast into other systems!
To know more about how you can use this, check out our Outgoing Webhooks Documentation.
Alert Source Integration: Grafana 8
New
We just released an alert source integration with Grafana 8. You can now bring in alerts from Grafana 8 into Squadcast.
To know more about how to configure this, check out our Grafana 8 Documentation.
October 2021
release notes
The following new features, improvements, and fixed issues were made to SolarWinds Incident Response during October.
Improvement: Replace & Delete a User
Improvement
We've made improvements to our Delete User flow to ensure that all your existing configurations and workflows defined, remain the same and work as expected.
To know more about how this works, check out:
Alert Source Integration: NodePing
New
We just released an alert source integration with NodePing. You can now bring in alerts from NodePing into Squadcast.
To know more about how to configure this, check out our NodePing Documentation.
September 2021
release notes
The following new features, improvements, and fixed issues were made to SolarWinds Incident Response during September.
On-Call Reminder Rules
New
You can now configure how and when you’d like to be reminded of your upcoming on-call shift!
To know more about how you can use this, check out our On-Call Reminder Rules Documentation.
Alert Source Integration: Shortcut (formerly Clubhouse)
New
We just released an alert source integration with Shortcut (formerly Clubhouse). You can now bring in alerts from Shortcut into Squadcast.
To know more about how to configure this, check out our Shortcut (formerly Clubhouse) Documentation.
Alert Source Integration: ServiceNow
New
We just released an alert source integration with ServiceNow. You can now bring in alerts from ServiceNow into Squadcast.
To know more about how to configure this, check out our ServiceNow Documentation.
Alert Source Integration: ClickUp
New
We just released an alert source integration with ClickUp. You can now bring in alerts from ClickUp into Squadcast.
To know more about how to configure this, check out our ClickUp Documentation.
August 2021
release notes
The following new features, improvements, and fixed issues were made to SolarWinds Incident Response during August.
Introducing RBAC & Organization Permissions
New
We have introduced Organization Level Permissions and a new way to organize users into Teams and attach roles to users for specific permissions within the team, with our RBAC release!
With this feature, there’s now enhanced capabilities around access control for allowing special permissions to specific users within our platform.
With custom user roles, you can now control how your users access the platform’s features, data, and grant authority as required.
Main highlights:
Alert Source Integration: Salesforce Cloud
New
We just released an alert source integration with Salesforce Cloud. You can now bring in alerts from Salesforce Cloud into Squadcast.
To know more about how to configure this, check out our Salesforce Cloud Documentation.
Alert Source Integration: Freshservice
New
We just released an alert source integration with Freshservice. You can now bring in alerts from Freshservice into Squadcast.
To know more about how to configure this, check out our Freshservice Documentation.
Alert Source Integration: Zendesk
New
We just released an alert source integration with Zendesk. You can now bring in alerts from Zendesk into Squadcast.
To know more about how to configure this, check out our Zendesk Documentation.
July 2021
release notes
The following new features, improvements, and fixed issues were made to SolarWinds Incident Response during July.
Alert Source Integration: Freshdesk
New
We just released an alert source integration with Freshdesk. You can now bring in alerts from Freshdesk into Squadcast.
To know more about how to configure this, check out our Freshdesk Documentation.
[Reminder] Action Required: OTP Verification
New
We are enforcing Phone Number verification in Squadcast for all users to comply with local laws, prevent abuse/spam, and improve the deliverability of SMS & Calls.
To continue getting SMS & Calls without any interruption, please go to your Profile Section in Squadcast and verify your Phone Number with a One Time Password (OTP) before August 8, 2021.
![[Reminder] Action Required: OTP Verification](../resources/images/release-notes/900-2c0eacc4cb5fbdf0fb635602381b171eb651395f.png?ver=1782751166)
Action Required: OTP Verification
New
We are enforcing Phone Number verification in Squadcast for all users to comply with local laws, prevent abuse/spam, and improve the deliverability of SMS & Calls.
To continue getting SMS & Calls without any interruption, please go to your Profile Section in Squadcast and verify your Phone Number with a One Time Password (OTP) before August 8, 2021.
June 2021
release notes
The following new features, improvements, and fixed issues were made to SolarWinds Incident Response during June.
Display automation rules applied to an incident
Improvement
You can now view the exact Automation Rule applied to an incident for Tag based Routing, Deduplication & Suppression Rules.
To know more about how you can use this, check out our Incident Activity Timeline & Incident Deduplication Documentation.
Alert Source Integration: Redash
New
We just released an alert source integration with Redash. You can now bring in alerts from Redash into Squadcast.
To know more about how to configure this, check out our Redash Documentation.
Alert Source Integration: Wavefront
New
We just released an alert source integration with Wavefront. You can now bring in alerts from Wavefront into Squadcast.
To know more about how to configure this, check out our Wavefront Documentation.
UI Improvement: Escalation Policies
Improvement
We have made a UI improvement in the Escalation Policies modal to enhance the user experience!
To know more, check out our Escalation Policies Documentation.
May 2021
release notes
The following new features, improvements, and fixed issues were made to SolarWinds Incident Response during May.
Export incidents in JSON format
Improvement
You can now export your incidents not only in CSV format, but also in JSON format from the Incident List page. Apply filters of your choice and JSON-export it!
We also have a Public API for the same.
To know more about how you can use this, check out our Incident Export documentation and our API documentation.
Alert Source Integration: Errorception
New
We just released an alert source integration with Errorception. You can now bring in alerts from Errorception into Squadcast.
To know more about how to configure this, check out our Errorception Documentation.
Enhancement: Slack Integration
Improvement
We've made some newer enhancements to our Slack Extension to improve your Incident Management experience.
-
You can now Reassign Incidents directly from Slack.
-
When an incident gets auto-resolved by the integrated alert source, the same is indicated in Slack.
To know more, check out our Slack Documentation.
Alert Source Integration: Progress WhatsUp Gold
New
We just released an alert source integration with Progress WhatsUp Gold. You can now bring in alerts from Progress WhatsUp Gold into Squadcast.
To know more about how to configure this, check out our Progress WhatsUp Gold Documentation.
Feature Enhancement: Analytics
Improvement
We’ve revamped our Analytics feature to enhance its functionality and user experience!
To know more about what's new in Analytics, check out our Analytics Documentation.
March 2021
release notes
The following new features, improvements, and fixed issues were made to SolarWinds Incident Response during March.
Suppression Rules: Added Discard Function
New
We have just added the Discard function that can be used in conjunction with Suppression Rules to avoid triggering non-critical incidents and thus, prevent hitting Incident Rate Limits.
Discarded events do not get counted against the allowed Incident Rate Limits.
Mobile App Update - v2.10.73
Improvement
We’ve made some major fixes to improve the reliability of our mobile app. Please update the app to continue using it without any issues.
UI Enhancements: Slack Integration
Improvement
In addition to the incident notification that Squadcast sends to Slack, you will now see a colored bar on the left indicating the state of the incident for quicker context.
Purple -> New incident triggered
Yellow -> Incident acknowledged
Green -> Incident resolved
Incident ID to replace Incident Number
Deprecated
In an effort to make our platform more reliable, we have identified a few optimization areas, one of them being the deprecation of Incident Number.
Going forward, Incident ID will be the unique identifier instead of Incident Number. To know where to find the Incident ID and how to use it, check out our Incident Details Documentation.
Pro-tips:
-
To open an incident using Incident ID, you can simply type in the below URL and replace {incidentID} with the actual ID. https://app.squadcast.com/incident/{incidentID}
-
You can use the
message: command in the Global Search bar to look for incidents. -
You can use Incident ID as a parameter to GET Incidents using our Public API.
Alert Source Integration: LibreNMS
New
We just released an alert source integration with LibreNMS. You can now bring in alerts from LibreNMS into Squadcast.
To know more about how to configure this, check out our LibreNMS Documentation.
Filter by Tags & search for Custom Tags
Improvement
We made a few changes to the our Filter by Tags UI in our Incident List page to make the experience smoother.
Pro-tip: You can search for custom Keys and Values for each Tag.
To know more about how to use this, check out our Filter by Tags Documentation.
February 2021
release notes
The following new features, improvements, and fixed issues were made to SolarWinds Incident Response during February.
Alert Source Integration: Observium
New
We just released an alert source integration with Observium. You can now bring in alerts from Observium into Squadcast.
To know more about how to configure this, check out our Observium Documentation.
Alert Source Integration: StatHat
New
We just released an alert source integration with StatHat. You can now bring in alerts from StatHat into Squadcast.
To know more about how to configure this, check out our StatHat Documentation.
Alert Source Integration: Checkly
New
We just released an alert source integration with Checkly. You can now bring in alerts from Checkly into Squadcast.
To know more about how to configure this, check out our Checkly Documentation.
Alert Source Integration: Graylog v4
New
We just released an alert source integration with Graylog v4. You can now bring in alerts from Graylog v4 into Squadcast.
To know more about how to configure this, check out our Graylog v4 Documentation.
Incident Notes & Starring Important Notes
New
Fresh release: Incident Notes helps you save and track all necessary information to mitigate incidents faster.
Users @ mentioned in the note will receive email and push notifications with a brief of the note.
You can use this to:
-
Collaborate and resolve the incident
-
Use it to store important pointers that will help with the mitigation
-
Use it to store notes that can be populated in the postmortem report
-
Share organization wide information like Resolution Reason, Follow-up Tasks and helpful links
Please upgrade to the latest version of our Mobile App to access these features.
To know more about how to save and star notes, check out our Incident Notes Documentation.
Alert Source Integration: LogicMonitor
New
We just released an alert source integration with LogicMonitor. You can now bring in alerts from LogicMonitor into Squadcast.
To know more about how to configure this, check out our LogicMonitor Documentation.
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