SolarWinds Incident Response 2025 release notes
These release notes describe the new features, improvements, and fixed issues in the Incident Response in 2025.
Learn more
- For information about requirements, see SolarWinds Incident Response System Requirements.
- For each year's release updates, see: 2025 releases — 2024 releases — 2023 releases — 2022 releases — 2021 releases — 2020 releases — 2019 releases — 2018 releases
April 2025
release notes
The following new features, improvements, and fixed issues were made to SolarWinds Incident Response during April.
On-Call Hours per User
New
Get clear visibility into each engineer’s on-call workload with the new On-Call Hours per User chart. Use it to monitor team load distribution and support on-call compensation calculations.
Available on Pro, Premium, and Enterprise plans.
Learn more: https://support.squadcast.com/analytics/on-call-hours-per-user
March 2025
release notes
The following new features, improvements, and fixed issues were made to SolarWinds Incident Response during March.
Add Resolution Reasons for Incidents
New
We've rolled out a feature where users can now add summarised reasons prior to incident resolution. For anyone going over past incidents, resolution reason will give them a quick understanding of why the incident was deemed resolved.
Adding resolution reason for all incidents prior to their resolution can either be set up as mandatory or optional via the toggle in the Settings > Feature Settings page.
Documentation: Incidents Details
All New Analytics
New
We've rolled out a brand-new analytics experience to give you deeper visibility into your incidents, response times, and alert noise reduction.
What’s new:
-
Noise Reduction & Transient Alert Metrics
-
Aggregation options for TTA and TTR - Mean, Median, 75th Percentile, 90th Percentile, 99h Percentile
-
Group Incident Metrics by Priority & Status
-
An Updated UI for improved user experience and focus on key insights
-
Improved performance and reliability
Learn more: Analytics (New)
February 2025
release notes
The following new features, improvements, and fixed issues were made to SolarWinds Incident Response during February.
Manually Add Activity Timeline Logs for Incidents
New
There are instances where incident responders / collaborators need to add additional log items to the timeline of an incident. If you are on our higher plans - either Premium or Enterprise, you will have the ability to manually add, edit, and delete manual log entries into the activity timeline for incidents. These additional items will also appear optionally in the incident postmortems as well.
Learn more here: Incident Activity Timeline
Legal notices
© 2025-2026 SolarWinds Worldwide, LLC. All rights reserved.
This document may not be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the prior written consent of SolarWinds. All right, title, and interest in and to the software, services, and documentation are and shall remain the exclusive property of SolarWinds, its affiliates, and/or its respective licensors.
SOLARWINDS DISCLAIMS ALL WARRANTIES, CONDITIONS, OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, ON THE DOCUMENTATION, INCLUDING WITHOUT LIMITATION NONINFRINGEMENT, ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION CONTAINED HEREIN. IN NO EVENT SHALL SOLARWINDS, ITS SUPPLIERS, NOR ITS LICENSORS BE LIABLE FOR ANY DAMAGES, WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY, EVEN IF SOLARWINDS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks) of their respective companies.