Trello

Trello is a web-based, Kanban-style, list-making application and is developed by Trello Enterprise, a subsidiary of Atlassian.

Route detailed events from Trello to the right users in Incident Response.

How to integrate Trello with Incident Response

In Incident Response: Using Trello as an Alert Source

Navigate to Services -> Service Overview -> select or search for your Service. Expand the accordion -> In the Alert Sources section, click Add.

Select Trello. Copy the displayed Webhook URL to configure it within Trello. Finish by clicking Add Alert Source -> Done.

When an alert source turns Active, it’ll show up under Configured Alert Sources, you can either generate a test alert from the integration or wait for a real-time alert to be generated by the Alert Source. An Alert Source is active if there is a recorded incident via that Alert Source for the Service.

In Trello: Create a Incident Response Webhook

You can configure a webhook for either a Group or a Project in Trello.

Note: To set up the Incident Response webhook URL, there is no GUI interface in Trello. You can do this by using either of the 2 approaches mentioned below.

Approach 1:

You can trigger the webhook by calling it from any application that interacts with HTTP(S) APIs, such as Postman, Insomnia, etc.

We have considered setting up the webhook by using Postman. Here:

Select request type as POST
Paste the URL below in the placeholder for URL

https://api.trello.com/1/webhooks?key=YOUR_KEY&token=YOUR_TOKEN&callbackURL=PREVIOUSLY_COPIED_WEBHOOK_URL&idModel=YOUR_idList

For the fields key, token and idList, paste the values as applicable
- Find your key and token here
- To see your idList, open any card > click on Share > click on Export JSON > Find idList from the JSON
callbackURl - paste the previously copied Incident Response webhook URL

NOTE: After the POST request is made, please ensure that the status of the request should return 200 OK.

Approach 2:

Run below curl command after replacing the YOUR_KEY, YOUR_TOKEN, PREVIOUSLY_COPIED_WEBHOOK_URL and YOUR_idList fields with key, token, callbackURL and idList (as mentioned in the previous approach)

curl --request POST 'https://api.trello.com/1/webhooks?key=YOUR_KEY&token=YOUR_TOKEN&callbackURL=PREVIOUSLY_COPIED_WEBHOOK_URL&idModel=YOUR_idList'

NOTE: After the curl request is made, if the request was not successful, you will see this as your response:

{"message":"URL (https://webhook.site/df59081f-1ba5-4f4d-b93d-ad4b8efbacbac) did not return 200 status code, got 404","error":"ERROR"}

Understanding how the integration works:

Since Trello allows users to create and define new lists/columns within each board, the integration considers and works only as per the available defaults. When a user creates a new board, there are 3 columns by default - To Do, Doing and Done.

Trigger a new incident:

When a new card is added under the To Do list, an incident is triggered in Incident Response for it

Resolve an existing incident:

When a card is moved to the Done list, the corresponding incident will get automatically resolved in Incident Response

In case of any queries, please feel free to reach out to our Support team.