Documentation forSolarWinds Incident Response

Jira Server Alert Source

Follow the steps below to configure a service so as to push related alert data from Jira onto Incident Response.

Incident Response will then process this information to create incidents for this service as per your preferences.

Pre-requisites

  1. A valid Incident Response Pro or Enterprise subscription

  2. A user account in JIRA Server with Administrator privileges

Using Jira as an Alert Source in Incident Response

  1. Navigate to Services -> Service Overview -> select or search for your Service. Expand the accordion -> In the Alert Sources section, click Add.

  2. Select Jira Server. Copy the displayed Webhook URL to configure it within Jira Server. Finish by clicking Add Alert Source -> Done.

When an alert source turns Active, it’ll show up under Configured Alert Sources, you can either generate a test alert from the integration or wait for a real-time alert to be generated by the Alert Source. An Alert Source is active if there is a recorded incident via that Alert Source for the Service.

Create a Incident Response Webhook in Jira Server

  1. Login to Jira Server and go to Settings then Webhook

  2. Click on Create a Webhook. Paste the Jira Server Webhook URL you copied from Incident Response and check the created And updated check boxes under issues.

  3. Click Create .

Now whenever an issue goes to To Do status in Jira an incident will be triggered in Incident Response . Also when that issue goes to Done status in Jira it will be resolved in Incident Response.