Documentation forSolarWinds Incident Response

Jira Cloud Alert Source

Follow the steps below to configure a service so as to push related alert data from Jira onto Incident Response.

Incident Response will then process this information to create incidents for this service as per your preferences.

Pre-requisites

  1. A valid Incident Response cloud / On-Premise subscription

  2. A user account in JIRA Cloud with Administrator privileges

Using Jira as an Alert Source in Incident Response

  1. Navigate to Services -> Service Overview -> select or search for your Service. Expand the accordion -> In the Alert Sources section, click Add.

  2. Select Jira Cloud. Copy the displayed Webhook URL to configure it within Jira Cloud. Finish by clicking Add Alert Source -> Done.

When an alert source turns Active, it’ll show up under Configured Alert Sources, you can either generate a test alert from the integration or wait for a real-time alert to be generated by the Alert Source. An Alert Source is active if there is a recorded incident via that Alert Source for the Service.

Create a Incident Response Webhook in Jira Cloud

  1. Login to Jira Cloud and go to Settings in left-side pannel.

  2. Go to System under Jira Settings

  3. Click on the WebHook tab under the Advanced Section.

  4. Click on Create a Webhook.

  5. Paste the Jira Cloud Webhook URL copied from Incident Response Dashboard in the URL field and check the created And updated check boxes under issues. Click on Create to finally save the webhook.


If you are using both Jira as an alert source and Jira Cloud extension, sometimes it might cause duplicate ticket/incident loops depending on your configuration. In order to prevent that, please add this condition reporter.displayName != "Squadcast" to your JQL query configuration under your Jira Webhook configuration for Incident Response alert source.

Enable only the highlighted Issue related events as shown in the screenshot above. Incident Response will ignore any other Issue event type.

Now whenever an issue goes to status-category with key new in Jira, an incident will be triggered in Incident Response. Also when that issue goes to status-category with key done in Jira, it will be resolved in Incident Response.