Troubleshooting the upgrade

This section provides information about troubleshooting error messages, product licensing, and other issues that may occur after the upgrade.

Error messages

If you receive HTTP status 401: Unauthorized errors when trying to connect to a WSUS server from Patch Manager, see HTTP status 401 error when testing the WSUS connection to Patch Manager for troubleshooting.
If you receive Could not start the EminentWare Data Grid Server service on Local Computer error messages when launching the Patch Manager Web Console, see Troubleshoot Patch Manager error 1064 for troubleshooting.
If a Running version specific database script failed error displays during the upgrade, see Error when upgrading Patch Manager for troubleshooting.
If an Access Denied error message displays when you connect Patch Manager to a remote computer, see Troubleshoot Access Denied errors in Patch Manager for troubleshooting.
If you access a third-party update and an Access Denied error displays, the WSUS may have deleted the Users group from the Setup folder. See Access Denied error when accessing third-party updates for details.
If an error displays when you launch the Patch Manager Administrator Console or run a task, see Error displays after upgrading Patch Manager.
If a Running version specific database script failed error displays in the Patch Manager Update Installation Wizard during the upgrade, see Error when upgrading Patch Manager.

If you select the Export to Microsoft Access Database (*mdb) option when you export data from the Patch Manager console, you may need to install Microsoft Access to export the database. See Unable to export Patch Manager data to a Microsoft Access database for details.
If you cannot connect to Patch Manager using the remote console, you may have an issue with the EminientWare Data Grid Server (EWDGS) Service or a port 4092 connection. See Unable to connect to Patch Manager using a remote console for details.
To change the account or password used for the Patch Manager Service, see Change the account or password used for the Patch Manager service for details.
To add new update catalogs to the Patch Manager synchronization settings, see Add new update catalogs to Patch Manager for troubleshooting.
If the Action menu is missing some selections, see How to install WSUS and SCCM Extension Packs in Patch Manager for troubleshooting.
If you experience an issue you cannot resolve, run the Patch Manager Full Diagnostics utility before you contact support. See How to run Patch Manager Diagnostics and enable logging for details.