Add a SolarWinds Site to EOC

EOC can monitor sites that meet the following criteria:

• The SolarWinds Site must run on SolarWinds Platform 2022.2 or later or Orion Platform version 2019.2 or later.
  
• The UTC system time of the SolarWinds server must be within five minutes of the EOC server. For security reasons, EOC cannot communicate with SolarWinds servers that have a greater time difference.

Add a site to monitor in EOC

1. Log in to EOC as an administrator.
2. Choose Settings > All Settings.
3. Under Getting Started with SolarWinds, click Manage SolarWinds Sites.
4. Click Add SolarWinds Site.
5. Enter the IP address or host name of the SolarWinds server to monitor.
   • SolarWinds EOC supports only SolarWinds servers with IPv4 addresses.
   • SolarWindsEOC recognizes only host names that follow standard DNS naming conventions, which require that host names be composed of alphanumeric characters (A-Z, 0-9), the minus sign (-), periods (.), and underscore characters (_).
6. Enter the URL of the SolarWinds Site's web console.
7. Enter a user name and password with administrative access to the SolarWinds Site you want to monitor.

   SolarWinds EOC uses these credentials to connect to the SolarWinds Site and access data.

   Accounts with administrator privileges are leveraged in order to add a site to EOC. This allows EOC to generate a "system account," establish a connection between EOC and the remote site, and maintain a channel of communication. The system account is not visible from the remote site UI and its credentials are encrypted and stored in the EOC database.
   
   Additional EOC user accounts configured for access to the new site will use this connection. If a user's account has custom credentials, the system account will impersonate the user in order to allow SWIS to apply settings and limitations according to the user's account access rights.

8. Click Test Connection. If the test fails, correct the error and click Test Connection again.

   You cannot continue to the next panel unless the connection succeeds.

9. Click Next.
10. Enter a display name for the SolarWinds Site, and click Next.

11. Specify a default authentication type to give EOC users access to information from this SolarWinds Site.

    Each user or group account must be associated with credentials to each SolarWinds Site. You can specify an authentication type here, or you can enter credentials individually when you create each user account. For more information, see EOC Site Credentials.

    1. Select an authentication option:
       • Use Pass-through Authentication
       • Use a default EOC user account
       • Use custom credentials for each individual user

    2. If you select Use a default EOC user account

       1. Enter the user name and password of an account with access to the SolarWinds Site.
          The permissions granted to this account determine what data is available to EOC users.

       2. Click Test Connection.

          If the test fails, correct the error and click Test Connection again.

          You cannot add the site unless the connection succeeds.

12. Click Add Site.

Information from the added SolarWinds Site is now available in EOC.

If a SolarWinds Site is pointed to a different database after the site was added to EOC, EOC stops displaying data from that site. To correct this issue, choose Manage SolarWinds Sites and edit the site definition. After you click through each panel and then click Finish, EOC displays information from that site again.