Incident List View

Incidents signify problems or issues that require attention and resolution. When triggered on services, an escalation policy prompts notifications to be sent to on-call responders, who are responsible for promptly mitigating the issue.

The Incident List provides a convenient, single-glance view of all your incidents and their relevant information.

Incident Status Sections

Trigger an Incident

Depending on your specific use case, there are multiple methods available to trigger incidents in Incident Response:

Method	Manner
Trigger an Incident via Integration	A common practice is to integrate with third-party platforms, like monitoring tools, and configure them to trigger incidents in Incident Response when certain conditions are met. To learn more, visit our Integrations Library.
Trigger an Incident via Web App	You can trigger an incident and promptly notify the on-call responder by manually opening an incident on a service. This method is commonly used to test notification rules or to directly inform the on-call person about an issue with a particular service.
Trigger an Incident via Mobile App	By leveraging the ability to create incidents from the mobile app, you have the ability to trigger an incident on the go.
Trigger an Incident via Webhooks	We natively integrate with various tools. If you're using an integration that isn't listed, but the tool supports webhook-based integration, you can utilize our incident webhook integration. This integration can also be leveraged for triggering incidents in your internal services based on your specific use case.
Trigger an Incident via Webforms	You can expand your customer support, by letting your stakeholders & customers report issues that trigger incidents in Incident Response.
Trigger an Incident via Email Integration	By leveraging email integration for a service, you have the ability to trigger an incident simply by sending an email to the designated email address associated with the integration.
Trigger an Incident via Slack	If your account has the Slack integration configured, you may also trigger an incident using Slack slash commands.

Create Incident Manually

To create a new incident using the web app,

1. Navigate to the Incidents List page -> Click Create New Incident on top right.

2. In the side panel, enter the Incident Title, optional Description, select the Service, specify who should be notified under Assign To, add Tags.

3. Click on Create to complete.

Search

To search for a specific incident, enter its Incident Message in the Search field and hit enter.

Bulk Actions

To perform bulk actions, please select one or more incidents.

Status Section	Permissible Bulk Actions
All	Based on the selection you make, you can perform actions similar to those displayed for each section.
Open	✅ Acknowledge ✅ Reassign ✅ Resolve ✅ Update Priority ✅ Merge Incidents If you choose one or more Acknowledged incidents in the bulk selection, performing bulk Acknowledgement won't be possible.
Triggered	✅ Acknowledge ✅ Reassign ✅ Resolve ✅ Update Priority ✅ Merge Incidents
Acknowledged	✅ Reassign ✅ Resolve ✅ Update Priority ✅ Merge Incidents
Resolved	✅ Update Priority
Suppressed	Bulk actions are not supported for Suppressed incidents.

Star Incidents

When you star incidents in Incident Response, you mark them as important. This helps you remember to look at them later.

Star an Incident

To star an incident,

1. Navigate to the Incidents List page -> navigate to your desired Status Tab.

2. Click on the :star: next to the Incident message, to mark the incident as important.

Search for Starred Incidents

To search for Starred Incidents,

1. Navigate to the Incidents List page -> click on Filters icon.

2. Under Show Starred Incidents, click Yes -> Click Apply.

Download Incidents

To download incidents,

1. Navigate to the Incidents List page -> add the Filters of your choice.

2. Click Download All -> Select the export format option (CSV or JSON) from the drop-down.

3. Click Download to complete.