Documentation forSolarWinds Incident Response

Hyperping

Hyperping is an uptime monitoring platform for websites, APIs, and public status pages.

Route detailed alerts from Hyperping to the right users in Incident Response.

How to integrate Hyperping with Incident Response

In Incident Response: Using Hyperping as an Alert Source

  1. Navigate to Services -> Service Overview -> select or search for your Service. Expand the accordion -> In the Alert Sources section, click Add.

  1. Select Hyperping. Copy the displayed Webhook URL to configure it within Hyperping. Finish by clicking Add Alert Source -> Done.

When an alert source turns Active, it’ll show up under Configured Alert Sources, you can either generate a test alert from the integration or wait for a real-time alert to be generated by the Alert Source. An Alert Source is active if there is a recorded incident via that Alert Source for the Service.

In Hyperping: Set up a Webhook for Incident Response

  1. Click on Project and navigate to Project settings

  2. Paste the previously copied Incident Response Webhook URL in the URL field under the Webhook section

Information:

You can test the newly configured webhook by clicking on Down test. This will trigger a test alert in Incident Response. Clicking on Up test may or may not send out the correspoding resolve signal to Incident Response for auto-resolution of the newly triggered incident.

However, if you see that a test alert is triggered in Incident Response when you click on Down test, you can be rest assured that the integration will work as expected.

You can configure webhooks in Hyperping across different Projects as well.

That is it, you are now good to go!

In Hyperping, whenever an event is generated with down: true, an incident will be created for it in Incident Response. When an event is generated with down: false, the corresponding incident will automatically get resolved in Incident Response as well.

Helpful Links to Hyperping's Documentation:

You can find more information on setting Webhooks up here.