Web Help Desk Previous Version Documentation

This page contains links to release notes, system requirements, product guides (formerly known as administrator guides), and other guides for all currently supported versions of Web Help Desk.

Web Help Desk 2026

• Release Notes: 2026.1 | 2026.2.1
• System Requirements: 2026.1 | 2026.2.1
• Product Guide (PDF): 2026.1 | 2026.2.1
• Installation Guide (PDF): 2026.1 | 2026.2.1

Web Help Desk 12.8

• Release Notes: 12.8.0 | 12.8.1 | 12.8.1.824 | 12.8.2 | 12.8.3 | 12.8.4 | 12.8.5 | 12.8.6 | 12.8.7 | 12.8.8
• System Requirements: 12.8.0 | 12.8.1 | 12.8.2 | 12.8.3 | 12.8.4 | 12.8.5 | 12.8.6 | 12.8.7 | 12.8.8
• Product Guide (PDF): 12.8.0 | 12.8.1 | 12.8.2 | 12.8.3 | 12.8.4 | 12.8.5 | 12.8.6 | 12.8.7 | 12.8.8
• Installation Guide (PDF): 12.8.0 | 12.8.1 | 12.8.2 | 12.8.3 | 12.8.4 | 12.8.5 | 12.8.6 | 12.8.7 | 12.8.8

Web Help Desk 12.7

• Release Notes: 12.7.1 | 12.7.2 | 12.7.3 | 12.7.4 | 12.7.5 | 12.7.6 | 12.7.7 | 12.7.8 | 12.7.9 12.7.10 | 12.7.11 | 12.7.12 | 12.7.13
• System Requirements: 12.7.1 | 12.7.2 | 12.7.3 | 12.7.4 | 12.7.5 | 12.7.6 | 12.7.7 | 12.7.8 | 12.7.9 | 12.7.10 | 12.7.11 | 12.7.12 | 12.7.13
• Product Guide (PDF): 12.7.1 | 12.7.2 | 12.7.3 | 12.7.4 | 12.7.5 | 12.7.6 | 12.7.7 | 12.7.8 | 12.7.9 |12.7.10 | 12.7.11 | 12.7.12 | 12.7.13
• Installation Guide (PDF): 12.7.1 | 12.7.2 | 12.7.3 | 12.7.4 | 12.7.5 | 12.7.6 | 12.7.7 | 12.7.8 | 12.7.9 | 12.7.10 | 12.7.11 | 12.7.12 | 12.7.13

Web Help Desk 12.6

• Release Notes: 12.6
• System Requirements: 12.6
• Product Guide (PDF): 12.6
• Installation Guide (PDF): 12.6

Web Help Desk 12.5

• Release Notes: 12.5 | 12.5.1 | 12.5.2
• System Requirements: 12.5 | 12.5.1 | 12.5.2
• Product Guide (PDF): 12.5 | 12.5.1 | 12.5.2
• Installation Guide (PDF): 12.5.2

Web Help Desk 12.4

• Release Notes: 12.4 | 12.4.2
• System Requirements: 12.4 | 12.4.2
• Product Guide (PDF): 12.4