Documentation forWeb Help Desk
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WHD 12.8.7 release notes

Release date: July 29, 2025

Here's what's new in Web Help Desk 12.8.7.

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New features and improvements in WHD

Last updated: July 25, 2025

Purchase Order line item enhancement

A Quantity field has been introduced when adding a line item to a Purchase Order, eliminating the need to repeatedly click the “+” icon to add individual models. You can enter the desired quantity, and the system automatically generates the corresponding number of line items, streamlining the process.

To add line items based on the quantity:

  1. Log in as an Admin or Technician.
  2. Navigate to Assets > Purchase Orders.
  3. Create a new Purchase Order or open an existing one.
  4. Add a new line item.
  5. Specify the desired quantity in the Quantity field.

Password change enhancement: Old password field

A new field has been added to the password change process, improving security. When attempting to change your password as a technician, you will be required to enter your old password first. Only then do the password change fields appear.

Fixes

Last updated: July 25, 2025

Case number Description
01942728 Canned response templates are listed in the note editor within a ticket immediately after creation during the same session—no re-login is required
01971220, 01918945, 01900307, 0196469 Office 365 access token reauthorization is now improved for incoming mail account
01947039, 01911228 Special characters are now properly formatted in the Client UI within the Ticket Description and Subject fields.
01953302 Ticket History of New CAB Type Vote now matching with actual Vote
01966773,01964646, 01955730 The FAQ list is now accessible on the tech interface

CVEs

Last updated: 7/29/2025

SolarWinds would like to thank our Security Researchers below for reporting on the issue in a responsible manner and working with our security, product, and engineering teams to fix the vulnerability.

SolarWinds CVEs

CVE-ID Vulnerability Title Description Severity Credit
CVE-2025-26400 SolarWinds Web Help Desk XML External Entity Injection (XXE) Vulnerability SolarWinds Web Help Desk was reported to be affected by an XML External Entity Injection (XXE) vulnerability that could lead to information disclosure. A valid, low-privilege access is required unless the attacker had access to the local server to modify configuration files. 5.3 Medium DieuLink, Nhiephon and chung96vn from GCSC Vietnam

Installation or upgrade

Last updated: July 25, 2025

For new installations, you can download the installer from the SolarWinds website or from the Customer Portal. For more information, see the WHD Installation and Upgrade Guide.

  • WHD supports Windows Server 2019 and 2022 for production environments and Windows 11 for trial evaluations. These operating system require additional setup to install. See the WHD Installation and Upgrade Guide for instructions.

  • WHD no longer includes the additional configuration files required to enable Federal Information Processing Standards (FIPS) mode in the application. To install WHD and enable FIPS, see Enable FIPS in a new deployment in the WHD Administrator Guide.

For upgrades, use Upgrade WHD to plan and execute your upgrade.

  • Determine your upgrade path.

  • Download and install the upgrade package(s) from the SolarWinds Customer Portal.

  • After you have upgraded Web Help Desk, download and install any available hotfixes for this version of Web Help Desk. Hotfixes are available in the Customer Portal.

After you complete the installation, see the WHD Getting Started Guide. This guide picks up right after the installation process and walks you through the initial steps you need to take to start using the application.

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