Comply with password policy

The Web Help Desk (WHD) password policy requires all users to enter passwords that meet the policy requirements.

Requirements

All password must be:

• At least 12 characters
• At least one uppercase character
• At least one lowercase character
• At least one number
• At least one special character

If any password requirement is not met, a message displays on the screen.

The password policy rules apply when a new technician or client user account is created or when users change their password.

This rule also applies when you create the first technician or administrator user during the installation procedure and when a user creates a password using the Forgot Password link.