Account

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Introduction

This setup document provides a list of the features in the SolarWinds Service Desk (SWSD) Account module, where administrators can access account-wide configuration options and license information for your company. In this module you can customize your company's instance of SWSD to meet your dynamic organizational needs.

Navigation

Setup > Account.

Topics related to account setup

SolarWinds recommends that you follow the order provided below to begin your setup. Click any of the links to go directly to a specific area to learn more:

• Account summary
• Organization & sites
• Business hours
• Single sign-on
• Roles & permissions
• Domain management
• Email settings
• Login policy
• Email logs
• Audit

Login

To utilize SolarWinds Service Desk (SWSD) to maintain a single area of your organization, simply log in.

1. Enter your account email (which is your login ID) and password.

2. After accessing the SWSD as an administrator, use the navigation pane on the left. Scroll down to the cog at the bottom and select Setup.

   

Welcome

Welcome to your SWSD Setup Home landing page.  You can navigate by using the pane on the left or by clicking a tile on the right.

For information about managing multiple accounts, such as separate accounts for HR and Finance, see Manage multiple accounts.

Related topics

• Dashboard
• Setup Order
• Setup resources