Documentation forPatch Manager

Verify the services and applications

Beginning in Patch Manager 2019.4, Orion services is no longer included or required in the installation. If you upgraded from a version prior to version 2019.4, uninstall this service from the Services application in Windows Server.

EminentWare Data Grid Server service

After you install Patch Manager, verify that the EminentWare Data Grid Server service is running on the Patch Manager server. When enabled, this Microsoft Windows service starts automatically at system startup and manages all aspects of the Patch Manager server except the Microsoft SQL Server database resources. Patch Manager uses this required service to enable enterprise-wide reporting and automation.

  1. Log in to the Patch Manager server as an administrator.

  2. Open the Services application.

  3. In the Services (Local) application window, locate EminentWare Data Grid Server.

  4. Verify that the EminentWare Data Grid Server service is running. If required, start the service.

Verify the service account rights

Verify that the EminentWare Data Grid Server service account has sysadmin rights to the EminentWare database.

The following steps apply to a Patch Manager server running Microsoft Windows Server 2012 and later (without a SolarWinds Platform integration) or Windows Server 2016 and later (with a SolarWinds Platform integration). See the system requirements for the Patch Manager server requirements.
  1. In the Windows Server operating system, open the Local Security Policy window.

  2. Navigate to Security Settings > Local Policies > User Rights Assignment.

  3. Double-click Log on as a service.

  4. In the Properties window, verify that the service account is listed in the window.

  5. Close the Properties window.

  6. If you are running Windows Server 2016, navigate to Security Settings > Local Policies > Security Options.

    If you are running Windows Server 2012, navigate to Security Settings > Local Security Policy and open the security options.

  7. In the Policy window, verify that the following setting is disabled:

    Network access: Do not allow storage of passwords and credentials for network authentication

  8. Close the Local Security Policy window.

  9. Open the Registry Editor.

  10. Verify that the service account has Full Control on the following registry key:


  11. Close the Registry Editor.

  12. Open the Control Panel and navigate to Administrative Tools > Computer Management.

  13. Maximize System Tools > Local Users and Groups and select Groups.

  14. Double-click Administrators.

  15. Verify that the service account is in the local Administrators group.

  16. Close the Computer Management window.


Verify that the following applications are installed on the Patch Manager server and display in the Apps & features application in Windows Server: 

  • SolarWinds Client Components

  • SolarWinds License Manager

  • SolarWinds Patch Manager Web Console (SolarWinds Platform integration only)

SolarWinds Client Components

When you configure your inventory tasks for the first time, Patch Manager installs SolarWinds Client Components on the managed computers. This WMI Provider performs the following tasks:

  • Initiates the connection between the application and each managed computer

  • Adds additional functionality to the Native Windows WMI so the application can run specific queries and obtain specific information from each managed computer

If your managed computers are running a Patch Manager agent, Patch Manager initiates the connection to each managed computer through port 4092.

SolarWinds License Manager

Patch Manager includes the SolarWinds License Manager. This free utility allows you to view the status of all SolarWinds product licenses installed on your server.

This application includes a dashboard that displays the license status and corresponding maintenance expiration date for all product licenses installed on the Primary Application Server.

This server calculates the number of managed computers using two sources:

  • Enterprise > Managed Computers node

  • Administration and Reporting: > Task History node

When your Patch Manager license expires, you can click an action link in the application to renew or upgrade your license.

See Activate the Patch Manager license for details.

SolarWinds Patch Manager Web Console

If you integrated Patch Manager with the SolarWinds Platform, enable and set up the Patch Manager Console on the SolarWinds Platform server. The console allows you to view your Patch Manager data from within the SolarWinds Platform Web Console. You can access the console in the SolarWinds Platform Console at My Dashboards > Patches > Patch Manager Summary.

See the SolarWinds Platform Administrator Guide for details on using the SolarWinds Platform Web Console.