On Call Hours Per User
Availability
On Call Hours Per User is available on Pro, Premium, and Enterprise plans.
Access Control
On Call Hours per User is available at a team level.
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RBAC (Role-Based Access Control): Users with "read analytics" permission can access team-level analytics for that specific team.
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OBAC (Owner-Based Access Control): All users in a team can access team-level analytics for that team.
Data retention
Data is retained for 6 months. You can filter up to 31 days of data at a time.
Understanding the chart
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On Call Hours: The total number of hours a user has been on call as part of their regular schedule rotations, under applied filters. This calculation accounts for any overlapping time across multiple rotations and schedules to avoid double-counting.
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Override Hours: The total number of hours a user has been on call as part of overrides, under applied filters. This calculation accounts for any overlapping time across multiple overrides to avoid double-counting.
Filters
The following filter fields are available
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Schedule
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Schedule Owner
When filters are applied, on-call hours and override hours are recalculated for each user based on the selected schedules.
To view on-call hours across all schedules, make sure no filters are applied.
Schedule Owner
Use the Schedule Owner filter to view on-call hours for schedules managed by specific users or squads.
Example: Filter analytics to show the number of hours each user spent on schedules owned by the Ops Squad.
Saved Filters
Filters can be saved for quick reuse - learn more about saved filters.
Export
You can export the On-Call Hours per User chart as a CSV file. Once requested, the export will be generated and sent to your email.
API
The On-Call Hours per User data can also be accessed via API. Refer to the API documentation.