All APM Integrated Experience products (AppOptics, Loggly, and Pingdom) inherit these security and support features.

Multi-Factor Authentication

Multi-Factor Authentication (MFA), also known as Two-Factor Authentication or 2FA, is now available for your organization to protect your data from unauthorized access. MFA is a simple and robust method to guard against cybersecurity threats and provides another layer of security to SolarWinds Application Management user accounts. MFA does not replace the need for credentials, but requires an additional security code generated dynamically on another device. For more information about enabling MFA for your organization, see Enable MFA for your organization.

Session Expiration

With the new Session Expiration section of the common settings, an organization owner or administrator can now determine how long user can stay logged into SolarWinds Application Management products before they must re-authenticate. The default for all users of Application Management applications is 14 days before the session times out, but that value can now be modified to meet your organization's needs. For security reasons, your company may require all user sessions to expire after a shorter time period. However, if security is not a concern, you can allow your users to continue to use the products for a longer time period before they have to re-authenticate. For more information about session expiration, see Set Session Expiration.

Email Verification

SolarWinds Application Management products protect the security of user accounts by verifying a new user's identity. For newly created accounts, a verification email is sent to the email address used when signing up for the account. You must click the link in the email before you can log into your new account.

Live Chat

Live chat has been upgraded to provide a single, simplified process to contact SolarWinds support that works across all APM Integrated Experience products. Click Support and click Contact Support to open the improved Live Chat client. Select the topic you need assistance with and click Start a chat to be connected to a support team member with knowledge in that topic.

You can now configure AppOptics metrics alerts to trigger based on a custom time duration. Rather than entering a predefined time interval, enter the number of minutes before the alert will trigger.

Loggly is a SolarWinds Application Management product that inherits these security and support features.

Multi-Factor Authentication

Multi-Factor Authentication (MFA), also known as Two-Factor Authentication or 2FA, is now available for your organization to protect your data from unauthorized access. MFA is a simple and robust method to guard against cybersecurity threats and provides another layer of security to SolarWinds Application Management user accounts. MFA does not replace the need for credentials, but requires an additional security code generated dynamically on another device. For more information about enabling MFA for your organization, see Enable MFA for your organization.

Session Expiration

With the new Session Expiration section of the common settings, an organization owner or administrator can now determine how long user can stay logged into SolarWinds Application Management products before they must re-authenticate. The default for all users of Application Management applications is 14 days before the session times out, but that value can now be modified to meet your organization's needs. For security reasons, your company may require all user sessions to expire after a shorter time period. However, if security is not a concern, you can allow your users to continue to use the products for a longer time period before they have to re-authenticate. For more information about session expiration, see Set Session Expiration.

Email Verification

SolarWinds Application Management products protect the security of user accounts by verifying a new user's identity. For newly created accounts, a verification email is sent to the email address used when signing up for the account. You must click the link in the email before you can log into your new account.

Live Chat

Live chat in Loggly has been upgraded to provide a single, simplified process to contact SolarWinds support that works across all APM Integrated Experience products. Click Support and click Contact Support to open the improved Live Chat client. Select the topic you need assistance with and click Start a chat to be connected to a support team member with knowledge in that topic.

The Pingdom iOS app reached its End of Life (EOL) on September 14, 2021. Customers who rely on the Pingdom iOS app for mobile alerts should transition to using another alerting method. See Alerting Setup.

SolarWinds products reach the end of their product life cycle for a number of reasons, including product obsolescence, security issues, new software releases, market demands, and technology innovation. For these reasons, the Pingdom iOS app has been removed from the Apple App Store and SolarWinds will no longer provide technical support for the iOS app.

The Pingdom Android app is still available in the Google Play Store; however, it is no longer receiving updates or bug fixes and will reach its End of Life soon. Customers of the Pingdom Android app should transition to alternative methods of receiving Pingdom alerts. See Alerting Setup.