Documentation forSolarWinds Service Desk

SolarWinds Service Desk March 2022 Release Notes

Release date: March 20, 2022

These release notes describe the new features and improvements in SolarWinds Service Desk (SWSD). In addition, they provide information about upgrades and detailed workarounds for known issues.

If you are looking for previous release notes for SolarWinds Service Desk, see previous version documentation.

New features and improvements

Asset discovery

Automation

  • New variable to identify change type. Change-related automation rules now enable technicians to differentiate between change requests that originated from change catalog items vs ad-hoc changes. This feature allows technicians to not only set priorities but it also provides better control over changes that are not repetitive.

Data analysis

Scale & efficiency

  • Home button in the navigation menu. Provides a configurable shortcut to user’s most visited page.

  • Ability to change solution creator. Allows administrators to have a unified solution creator or change the creator if someone leaves the organization.

  • Intune government cloud support. Allows import of Intune mobile assets from a government cloud Azure environment. A new step in the integration instructions explains how.

Self-help


Legal notices

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