Documentation forSolarWinds Service Desk

Integrations

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Introduction

This setup document explains how the SWSD Integrations administrators integrate a variety of applications with your SWSD account to achieve superior productivity. This helps streamline your visibility under one platform.  Below you’ll find the native application integrations SWSD includes. In this area, you can click the application name to establish the connection.

These integrations do not come with your SWSD subscription. These are applications that require a separate subscription for their service offerings.

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Setup > Integrations.

Available integrations

  • Orion. Integrate the Orion IT performance monitoring platform with your SWSD to help your organization manage and optimize your IT infrastructure.

  • Application widgets. Integrate out-of-the-box application widgets for seamless productivity. Widgets include Dameware Anywhere Connect, LogMeIn, TeamViewer, Harvest, and Slack (available only in Labs).

  • Jira. Integrate Jira (OnDemand / Cloud version) into your processes for bug tracking and agile project management. This integration helps you escalate an incident from SWSD to a Jira project. After an issue is closed in Jira, the incident is updated with a resolution and a private comment is relayed into SWSD

  • Remote Support. Remote support integrations allow you to conduct secure remote sessions connecting to the impacted employee directly from their reported incident.

  • Social. Integrate your SWSD account with Salesforce Chatter, and receive support requests directly via Salesforce Chatter.

  • Zapier. Instantly connect your SWSD with over 1,500 applications.

  • Process integration. Process integration lets you expand the efficiency of your SWSD by automating integrations with third-party applications nested within service catalog workflows. Once defined, a process integration can be used as a target for commands within your workflows.

  • Intune (part of Microsoft Endpoint Manager). Intune provides the services and tools you need to sync mobile devices to SWSD.

  • MS Teams. Integration with Microsoft Teams is geared to improve service efficiency and boost the overall user experience. Requesters can submit tickets directly from Teams without having to open an additional application or send an email. This allows them to continue using existing tools, avoiding the need to learn new tools or collaboration methods. End users (requesters) can open a ticket directly from Teams, exactly like they can do via email. SWSD supports:

    • Multi-account users

    • Multi-factor authentication

This setup document explains how the SWSD Integrations administrators integrate a variety of applications with your SWSD account to achieve superior productivity. This helps streamline your visibility under one platform.  Below you’ll find the native application integrations SWSD includes. In this area, you can click the application name to establish the connection.

These integrations do not come with your SWSD subscription. These are applications that require a separate subscription for their service offerings.

Navigation

Setup > Integrations.

Available integrations

  • Orion. Integrate the Orion IT performance monitoring platform with your SWSD to help your organization manage and optimize your IT infrastructure.

  • Application widgets. Integrate out-of-the-box application widgets for seamless productivity. Widgets include Dameware Anywhere Connect, LogMeIn, TeamViewer, Harvest, and Slack (available only in Labs).

  • Jira. Integrate Jira (OnDemand / Cloud version) into your processes for bug tracking and agile project management. This integration helps you escalate an incident from SWSD to a Jira project. After an issue is closed in Jira, the incident is updated with a resolution and a private comment is relayed into SWSD

  • Remote Support. Remote support integrations allow you to conduct secure remote sessions connecting to the impacted employee directly from their reported incident.

  • Social. Integrate your SWSD account with Salesforce Chatter, and receive support requests directly via Salesforce Chatter.

  • Zapier. Instantly connect your SWSD with over 1,500 applications.

  • Process integration. Process integration lets you expand the efficiency of your SWSD by automating integrations with third-party applications nested within service catalog workflows. Once defined, a process integration can be used as a target for commands within your workflows.

  • Intune (part of Microsoft Endpoint Manager). Intune provides the services and tools you need to sync mobile devices to SWSD.