WHD Administrator Guide

This guide provides an overview of the Web Help Desk (WHD) features and information about deploying the software in your corporate enterprise.

Current version: 12.8.3 Hotfix 3

Click here to view the guide in PDF format.

Using the information provided in this guide, you can:

• Review typical stand-alone and integrated deployment architectures
• Set up the application
• Enable Federal Information Processing Standards (FIPS) 140-2 cryptography
• Manage clients, assets, tickets, and customer feedback
• Integrate the application with DameWare Mini Remote Control (MRC) and supported Orion products
• Configure and manage authentication
• Import and export data
• Create a knowledge-centered support system for your techs and clients