WHD 12.8.7 release notes
Release date: July 29, 2025
Here's what's new in WHD 12.8.7. You can find the applicable system requirements here.
To view release notes, system requirements, and product guide PDFs for supported versions of WHD, see WHD previous versions. To view release notes for multiple versions
New features and improvements in WHD
Purchase Order line item enhancement
A Quantity field has been introduced when adding a line item to a Purchase Order, eliminating the need to repeatedly click the “+” icon to add individual models. You can enter the desired quantity, and the system automatically generates the corresponding number of line items, streamlining the process.
To add line items based on the quantity:
- Log in as an Admin or Technician.
- Navigate to Assets > Purchase Orders.
- Create a new Purchase Order or open an existing one.
- Add a new line item.
- Specify the desired quantity in the Quantity field.
Password change enhancement: Old password field
A new field has been added to the password change process, improving security. When attempting to change your password as a technician, you will be required to enter your old password first. Only then do the password change fields appear.
Fixed CVEs
At SolarWinds, we prioritize the swift resolution of CVEs to ensure the security and integrity of our software. In this release, we have successfully addressed the following CVEs.
SolarWinds CVEs
SolarWinds would like to thank our Security Researchers below for reporting on the issue in a responsible manner and working with our security, product, and engineering teams to fix the vulnerability.
| CVE-ID | Vulnerability Title | Description | Severity | Credit |
|---|---|---|---|---|
| CVE-2025-26400 | SolarWinds Web Help Desk XML External Entity Injection (XXE) Vulnerability | SolarWinds Web Help Desk was reported to be affected by an XML External Entity Injection (XXE) vulnerability that could lead to information disclosure. A valid, low-privilege access is required unless the attacker had access to the local server to modify configuration files. | 5.3 Medium | DieuLink, Nhiephon and chung96vn from GCSC Vietnam |
Fixed customer issues
| Case number | Description |
|---|---|
| 01942728 | Canned response templates are listed in the note editor within a ticket immediately after creation during the same session—no re-login is required |
| 01971220, 01918945, 01900307, 0196469 | Office 365 access token reauthorization is now improved for incoming mail account |
| 01947039, 01911228 | Special characters are now properly formatted in the Client UI within the Ticket Description and Subject fields. |
| 01953302 | Ticket History of New CAB Type Vote now matching with actual Vote |
| 01966773, 01964646, 01955730 | The FAQ list is now accessible on the tech interface |
Installation or upgrade
For new installations, you can download the installer from the SolarWinds website or from the Customer Portal. For more information, see the WHD Installation and Upgrade Guide.
After you complete the installation, see the WHD Getting Started Guide. This guide picks up right after the installation process and walks you through the initial steps you need to take to start using the application.
WHD supports Windows Server 2019 and 2022 for production environments and Windows 11 for trial evaluations. These operating system require additional setup to install. See the WHD Installation and Upgrade Guide for instructions.
To install WHD and enable FIPS, see Enable FIPS in a new deployment in the WHD Administrator Guide.
WHD no longer includes the additional configuration files required to enable Federal Information Processing Standards (FIPS) mode in the application. To install WHD and enable FIPS, see Enable FIPS in a new deployment in the WHD Administrator Guide.
If you are installing WHD 12.7.12 with FIPS mode disabled, make sure version 12.7.9 is running on the host server before you install. When the installation is completed, enable FIPS mode.
For upgrades, use the WHD Installation and Upgrade Guide to plan and execute your upgrade. When you are ready, download the upgrade package from the SolarWinds Customer Portal.
Legal notices
© 2025 SolarWinds Worldwide, LLC. All rights reserved.
This document may not be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the prior written consent of SolarWinds. All right, title, and interest in and to the software, services, and documentation are and shall remain the exclusive property of SolarWinds, its affiliates, and/or its respective licensors.
SOLARWINDS DISCLAIMS ALL WARRANTIES, CONDITIONS, OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, ON THE DOCUMENTATION, INCLUDING WITHOUT LIMITATION NONINFRINGEMENT, ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION CONTAINED HEREIN. IN NO EVENT SHALL SOLARWINDS, ITS SUPPLIERS, NOR ITS LICENSORS BE LIABLE FOR ANY DAMAGES, WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY, EVEN IF SOLARWINDS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks) of their respective companies.