Here's what's new in WHD 12.8.1. You can find the applicable system requirements here.

To view release notes, system requirements, and product guide PDFs for supported versions of WHD, see WHD previous versions. To view release notes for multiple versions and multiple SolarWinds Platform products on a single page, see the release notes aggregator.

 

New features and improvements in WHD

New Responses dropdown in the Tech Notes box

. The dropdown provides an intuitive and user-friendly interface that allows an agent/technician to quickly add standardized responses, reducing the time spent on repetitive typing and ensuring consistency in communication by using predefined and approved responses. For instructions, see Use Canned Responses for tech notes.

Added Asset Count to Ticket Assets table on the Asset Info tab

This new feature makes it easier to know how many assets were successfully attached, especially when you are attaching multiple assets. Refer to See count of attached assets on tickets.

Added Asset Count to Ticket Assets table on the Asset Info tab

WHD now has a dual Change Approval Board (CAB) process. Users can choose between the existing CAB process and the enhanced CAB process when creating a new CAB request. This dual-process approach provides flexibility and accommodates different organizational needs for change management. See Select a Change Approval Board (CAB) process.

Fixed customer issues

Case number	Description
01041645	Resolved sync failure due to Error: c.s.d.l.JMSResultMessageListener - Cannot handle the received JMS result message: com.solarwinds.discovery_jms.listeners.JMSMessageHandlingException: Cannot handle a JMS message with the discovery result.
01424712, 01495696	Resolved issue with inability to create new Help Desk account. ERROR whd.helpdesk.com.macsdesign.whd.ui - Problem inserting new client er.extensions.validation. ERXValidationException: The value entered for Authentication Key exceeds the length of 80.
01019444, 01485074	Resolved issues with inoperability of date sort on Ticket History tab of Asset records.
01442109, 01492308	Resolved issue with error: Unauthorized Request for download attachment file for clients cc'd while creating a ticket.
01497916	Resolved issue with User logging out with unexpected error while configuring incoming mail account due to a long password on the incoming mail account.
01440381, 01474246, 01497788	Resolved issue where application crashes if there is an existing date and user blanks out the date under Status & Schedule / Scheduled Date.
N/A	Resolved issue of purchase order export not working as expected because of page size.
N/A	Resolved issue with error 127: Unable to initiate backup while taking backup from embedded database on Linux machine.
01041645	Resolved issue with WMI Asset discovery scheduler - scheduled sync not working.
01520465, 01532473	Resolved issue where users could not add attachments in Note section on already created ticket in Client UI.
01509744, 01511475, 01508793, 01524171, 01531702	Resolved issue where WHD crashed while user was creating/updating client/tech information.

Installation or upgrade

For new installations, you can download the installer from the SolarWinds website or from the Customer Portal. For more information, see the WHD Installation and Upgrade Guide.

After you complete the installation, see the WHD Getting Started Guide. This guide picks up right after the installation process and walks you through the initial steps you need to take to start using the application.

WHD supports Windows Server 2019 and 2022 for production environments and Windows 11 for trial evaluations. These operating system require additional setup to install. See the WHD Installation and Upgrade Guide for instructions.

To install WHD and enable FIPS, see Enable FIPS in a new deployment in the WHD Administrator Guide.

WHD no longer includes the additional configuration files required to enable Federal Information Processing Standards (FIPS) mode in the application. To install WHD and enable FIPS, see Enable FIPS in a new deployment in the WHD Administrator Guide.

If you are installing WHD 12.7.12 with FIPS mode disabled, make sure version 12.7.9 is running on the host server before you install. When the installation is completed, enable FIPS mode.

For upgrades, use the WHD  Installation and Upgrade Guide to plan and execute your upgrade. When you are ready, download the upgrade package from the SolarWinds Customer Portal.

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