Documentation forService Desk

All Assets

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Introduction

The All Assets index page must be enabled in Labs.

Similar to the way all Service Desk Assets Management index pages work, from the All Assets page you can manage see assets in your organization. You can filter the list by type of asset. You can also edit the view and create new ones from it. The index page contains a column that identifies the asset type for each asset, for example, computer, mobile device, and custom types. You can also create new assets from the index page.

Navigation

Assets > All Assets.

All Assets index page

The default view includes these columns:

  • Status
  • Preview
  • Name
  • Type
  • Owner
  • Site
  • Department
  • Serial Number

You can also add these columns:

  • Asset ID
  • Created At
  • Description
  • Email
  • Incidents
  • IP
  • Latitude
  • Longitude
  • Maintenance Contract
  • Manufacturer
  • Model
  • Tags
  • Updated At
  • User

See List view for information on how to filter, edit and customize this view to best meet your needs.

All Assets in the mobile app

All Assets are available in the Assets section of the mobile app.

See Mobile application.

Add a new asset

Just like all other assets, you can add them manually, or you can import a list from a .csv file.

Manual creation instructions

  1. Navigate to Assets > All Assets

  2. Click the Add icon in the upper right.

  3. In the New Asset dialog, add information to required fields (name, manufacturer, type, and asset status)

  4. Populate other fields as appropriate for the specific asset.

  5. In the Tags area to the right, you can add tags to assist in searching, configuration item properties, purchase information, contract information, and many other relevant pieces of information.

  6. Click Create new Asset to save.

Import instructions

For instructions on importing from a .csv file, see CSV file imports, updates, and exports.

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