Documentation forWeb Help Desk
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WHD 12.8.7 Hotfix 1 release notes

Release date: September 23, 2025

Here's what's new in WHD 12.8.7 Hotfix 1. You can find the applicable system requirements here.

To view release notes, system requirements, and product guide PDFs for supported versions of WHD, see WHD previous versions. To view release notes for multiple versions and multiple SolarWinds Platform products on a single page, see the release notes aggregator.

Attention 12.8.7 Hotfix 1 customers

Last updated: September 17, 2025

WHD 12.8.7 Hotfix 1 provides bugfixes related to CVE-2025-26399. For information about the 12.8.7 release, including EOL notices and upgrade information, see 12.8.7 Release Notes.

Customers who downloaded and installed WHD 12.8.7 should also download and install 12.8.7 Hotfix 1.

New features and improvements in WHD

There were no features or improvements added for WHD in this release.

Fixed CVEs

At SolarWinds, we prioritize the swift resolution of CVEs to ensure the security and integrity of our software. In this release, we have successfully addressed the following CVEs.

SolarWinds CVEs

SolarWinds would like to thank our Security Researchers below for reporting on the issue in a responsible manner and working with our security, product, and engineering teams to fix the vulnerability.

CVE-ID Vulnerability Title Description Severity Credit
CVE-2025-26399 SolarWinds Web Help Desk AjaxProxy Deserialization of Untrusted Data Remote Code Execution Vulnerability SolarWinds Web Help Desk was found to be susceptible to an unauthenticated AjaxProxy deserialization remote code execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability is a patch bypass of CVE-2024-28988, which in turn is a patch bypass of CVE-2024-28986. 9.8 Critical Anonymous working with Trend Micro Zero Day Initiative

Installation instructions

This hotfix adds or modifies the following files:

Adds file in <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/ directory:

  • HikariCP.jar

Modifies <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/ directory jars:

  • whd-core.jar

  • whd-web.jar

This hotfix requires Web Help Desk 12.8.7

In the installation instructions, <WebHelpDesk> represents the WHD home folder. The default home folders for the supported operating systems are listed below:

  • macOS: /Library/WebHelpDesk
  • Microsoft Windows: \Program Files\WebHelpDesk
  • Linux: /usr/local/webhelpdesk

Installing hotfix 1

  1. Stop Web Help Desk.

  2. Navigate to the following directory:

    • <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/

  3. Back up the following files to a separate directory and then delete the files from the path below.

    • <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/c3p0.jar

  4. Back up the following files to a separate directory:

    • <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/whd-core.jar

    • <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/whd-web.jar

  5. Navigate to the following directory:

    • <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib

  6. Copy the files included with this hotfix to the /lib directory, overwriting the following files:

    • whd-core.jar

    • whd-web.jar

    • HikariCP.jar

  7. Start Web Help Desk.

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