Release date: September 2020
These release notes describe the new features and improvements in SolarWinds Service Desk.
If you are looking for previous release notes for SolarWinds Service Desk, see Previous Version documentation.
New features and improvements in SWSD
- Service Catalog Enhancements
- Custom List Views
- Custom Forms
- Custom Fields
- Change Suggestions
- Custom Workflow Conditions
- Enhancing your CMDB
In addition you will notice many areas in your platform have been enhanced with Help Text Variables and Custom Fields (The new Custom Fields include Multi Picklist and Attachment)
Alongside the new and modern Service Catalog user interface, you can now easily reorder the Process Fields by dragging and dropping them as needed, as well as set default values.
For more information on Service Catalog Enhancements, please click here.
This new functionality allows you and your team to save and share custom views of different index pages (lists) across the SolarWinds Service Desk platform.
Examples for useful custom list views:
- All new Incidents
- All missed SLAs
All incidents due next week
For more information on Custom List Views, please click here.
A major benefit of your SWSD is the ability to customize all forms to best meet your unique organizational needs.
For more information on Custom Forms, please click here.
This customization allows you to add fields in various modules of your SWSD. Creating these additional fields (which can aid in further data collection), is all done with click-drag-drop actions.
For more information on Custom Fields, please click here.
At SolarWinds Service Desk we keep investing in AI and machine learning capabilities to increase your productivity and minimize human error - so that you and your team could focus on matters that require human attention.
For more information on Change Suggestions, please click here.
Up until now, whenever you used a condition set in the Service Catalog or Change Catalog process, the only operator you had at your disposal was “AND”. For example you could create a condition set in which if a new hire is part of the “Marketing Department” AND works at the “Boston” site – then they would get a certain type of hardware, travel equipment, business cards and so on. If you wanted to set a more elaborated condition set, for example, Or ‘Title’ with Value ‘Executive’ - you needed to duplicate the condition set – for this additional rule.
We are glad to announce that we have added advanced new functionality to this section – to help streamline your organization’s workflow, save you time and ultimately help you scale your operations through advanced automation.
For more information on Custom Workflow Conditions, please click here.
You can now attach configuration items (CIs) and create relationships between CIs directly from the CMDB Visual Map in SolarWinds Service Desk! This helps you quickly and easily build your CMDB, which you can tie to key IT service management processes such as incident, problem, and change management.
For more information on Enhanceng your CMDB, please click here.
© 2021 SolarWinds Worldwide, LLC. All rights reserved.
This document may not be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the prior written consent of SolarWinds. All right, title, and interest in and to the software, services, and documentation are and shall remain the exclusive property of SolarWinds, its affiliates, and/or its respective licensors.
SOLARWINDS DISCLAIMS ALL WARRANTIES, CONDITIONS, OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, ON THE DOCUMENTATION, INCLUDING WITHOUT LIMITATION NONINFRINGEMENT, ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION CONTAINED HEREIN. IN NO EVENT SHALL SOLARWINDS, ITS SUPPLIERS, NOR ITS LICENSORS BE LIABLE FOR ANY DAMAGES, WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY, EVEN IF SOLARWINDS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks) of their respective companies.