Edit the administrator account

Use the My Account page to update your administrator account contact information, including your identity and setup for tickets, assets, email, and scheduling. This account is the administrator account you use to log in to Web Help Desk.

1. Log in as an administrator.

2. Click Setup > Techs > My Account.

3. Click to enter edit mode.

4. Under Ticket Setup, select Secure-delete Tickets if you want the option to securely delete tickets.

   When the Secure-delete Tickets checkbox is selected and you delete a ticket, the ticket is physically removed from the database rather than marked as deleted. When a ticket is securely deleted, all attachments, client notes, ticket notes, tech notes, ticket history entries, and email history related to the ticket are deleted.

   This option is not available for Tech accounts.

5. Verify that the remaining options are correct. All bold options are required.

   Click the tooltips next to each option for more information.

6. Under Identity, enter your account password, which must comply with password policy.

7. Click Save.

   If your password is correct, the account information is saved.

   If your password is incorrect, an error message is displayed. Re-enter your password.

   Web Help Desk times out for 30 seconds after five consecutive attempts. After 30 seconds, re-enter your password.