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Convert third-party SSL certificates after upgrading to WHD 2026.2

The information on this page applies only to WHD 2026.2. For guidance related to other versions, see Web Help Desk Previous Version Documentation.

Notice to customers who upgraded to WHD 2026.2

If your organization upgraded to WHD 2026.2 from 2026.1, you need to convert your existing signed certificates from JKS to PEM format.

Although the Portecle utility is not installed as part of a brand new installation of WHD 2026.2, it is still available to you because it was installed with a previous version.

If you are installing for the first time, see Add third-party SSL certificates.

Certificate conversion steps

The Portecle utility is already available in notes. This process requires the use of OpenSSL.

  1. Download and install OpenSSL.

  2. Set environment variable.

    1. Open command prompt and execute the command below.

      setx PATH "%PATH%;C:\Program Files\OpenSSL-Win64\bin" /M

    2. Reopen command prompt and execute below command to verify OpenSSL installation. The OPENSSL version will be displayed. 

      openssl version

    3. Execute the commands below to convert your SSL certificate into a PEM file.

      keytool -importkeystore -srckeystore keystore.jks -destkeystore temp.p12 -deststoretype PKCS12
openssl pkcs12 -in temp.p12 -clcerts -nokeys  -out cert.pem
openssl pkcs12 -in temp.p12 -nocerts  -nodes  -out key.pem
del temp.p12