Documentation forSolarWinds Service Desk

SolarWinds Service Desk June 2021 Release Notes

Release date: June 27, 2021

These release notes describe the new features and improvements in the SolarWinds Service Desk.

New features and improvements in SWSD

Overview

Integrations

Microsoft Endpoint Manager (Intune) Integration

MDM (Microsoft Endpoint Manager) provides the services and tools you need to manage and monitor mobile devices, desktop computers, virtual machines, embedded devices, and servers.

To learn more about the Benefits and How To's of the MDM integration, please click here.

Automation Enhancements

As we continue to expand the automation features, we aim to provide smoother workflows that save you time while increasing efficiency. The latest enhancements are described below:

Time Based Automations

Allows you to create conditions and actions based on time and date triggers.

To learn more about Time Based Automations, please click here.

Updating Text Based Fields

This enhancement allows agents and administrators to update text based fields to streamline workflows.

To learn more about Updating Text Base Fields, please click here.


Legal notices

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