Setup: Labs - Automatic mapping of SolarWinds Platform (previously Orion nodes)
How to use Labs
Features in Labs are temporary. You do not need to test each feature. If your organization might benefit from a new feature and/or enhancement, go to Setup > Labs. In the list of available features, toggle the feature to On.
Some features in Labs are interconnected. You may activate more than one feature simultaneously to maximize the benefit of new Labs offerings.
As new features prove successful, SolarWinds will permanently integrate them into Service Desk. Likewise, if a feature is found to not be beneficial, it will be deleted permanently.
Enable features in Labs
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Navigate to Setup > Labs.
ESM customers: navigate to Organization > Setup > Labs. -
In the list of available features, toggle the feature(s) of your choice to On.
Introduction to Automatic mapping of SolarWinds Platform
Service Desk offers many capabilities that help streamline processes. Automatic mapping of SolarWinds Platform nodes combines two features that provide insight.
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Discovery of SolarWinds Platform assets and bringing them to the Service Desk Change Management Database (CMDB).
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SolarWinds Observability Self-Hosted integration with Service Desk alerts (that meet certain predefined conditions) are automatically converted into Incidents in Service Desk.
Service Desk supports the automatic mapping of the relevant Configuration Item (CI) to an Incident record created from a SolarWinds Platform alert. For example, if Node 348 goes down, and Node 348 is listed in Service Desk as a CI, SolarWinds Platform will generate an alert and automatically attach the Node 348 CI to the Service Desk Incident during its creation.
The benefit of integration between SolarWinds Platform and Service Desk
For customers who want Configuration Items to be automatically attached to Incident tickets created by alerts, SolarWinds recommends that you first integrate SolarWinds Platform with Service Desk. The integration pulls in all nodes with their node numbers, which ensures that the node numbers are attached to Incident tickets when an alert creates them.
If you do not need CIs to be attached to tickets created by alerts, you can skip this step altogether.
See Create a SolarWinds Platform nodes connection for instructions.
For more information, see SolarWinds Platform Integration: Automatic Mapping of SolarWinds Platform nodes.