Troubleshooting WMI issues in SAM
This section provides troubleshooting options for the Windows WMI polling method.
- SAM WMI monitors show a status of Unknown
- Test WMI services using WBEMTest
- Manually reset the WMI counters
- Test remote WMI connectivity of target servers for SAM
- Verify administrator credentials
- Enable RPC on a system
- Configure Distributed Component Object Model (DCOM) and User Account Control (UAC)
- Enable DCOM permissions for SAM credentials
- Enable Account Privileges in WMI
- Disable Remote User Account Control for workgroups
- Add a Windows firewall exception for remote WMI connections in SAM
- Determine if an Additional Polling Engine is needed
- Verify SAM component configuration
- Service reporting Invalid Class
Use the flowchart to help determine the issues you are encountering and resolution steps.
