Documentation forServer & Application Monitor
Monitoring your applications and environment is a key capability of Hybrid Cloud Observability and is also available in a standalone module, Server & Application Monitor (SAM). Hybrid Cloud Observability and SAM are built on the self-hosted SolarWinds Platform.

Troubleshoot AppInsight for IIS in SAM

Use the following sections to resolve AppInsight for IIS issues related to configuration and performance counters:

In addition to the following troubleshooting tips, search the SolarWinds Success Center.

AppInsight for IIS widgets do not populate with data, or "No data is currently available" messages appears

Check the related application monitor, as well as the parent AppInsight for IIS template, to determine if any components were disabled.

InvokeMethod messages in logs

Starting in SAM 2020.2, WinRM is the default transport method to collect data for WMI-based component monitors. If monitoring Windows Server 2008 nodes with AppInsight for IIS, the following message may appear in application logs:

{{ERROR SolarWinds.APM.Probes.Management.WinRmFeatureService - Windows version 6.1.7601 with SP 1 does not support InvokeMethod }}.

The default log location is C:\ProgramData\SolarWinds\Logs\APM\ApplicationLogs.

This message appears because the WinRM Invoke method is not supported by Windows Server 2008. Fallback should occur so polling continues for IIS servers.

Polling fails on Windows Server 2008 R2 SP1 nodes and applications switch to Unknown state

Windows Server .NET 4.8 agents expect a later version of PowerShell, so SolarWinds.APM.Probes.CustomWmiProbe- and Microsoft.Management.Infrastructure-related errors appear in logs. As a workaround, install PowerShell 3.0 or later on target servers. PowerShell 5.1 is recommended. Click here for details.