Documentation forDameware Remote & Mini Remote Control

Dameware Remote Support 12.1 release notes

Release date: October 24, 2018

These release notes describe the new features, improvements, and fixed issues in Dameware Remote Support (DRS) version 12.1. They also provide information about upgrades and describe workarounds for known issues.

If you are looking for Dameware Mini Remote Control 12.1.0 Hotfix 2 release notes, click here. For Hotfix 3 release notes, click here.

If you are looking for previous release notes for Dameware Mini Remote Control, see Previous Version documentation.

See also Dameware Centralized System Requirements, Dameware Stand-alone System Requirements, port requirements, and the Dameware Administrator Guide.

New features and improvements in Dameware Remote Support

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Dameware Remote Support version 12.1 offers new features and improvements compared to previous releases of Dameware Remote Support.

  • DRS 12.1 includes support for TLS 1.2.
  • The user interface has been updated for this Dameware release.

New customer installation

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For information about installing Dameware Remote Support, see one of our Dameware Getting Started Guides.

Installer List

Stand-alone installation

The stand-alone installation requires each product to be individually activated on each computer. It is most useful for organizations with a small user base or with small or decentralized IT departments. These installers are available through your customer portal.

File name Description
DamewareMRC64-St.exe Dameware Mini Remote Control (64-bit) v12.0 Installer, used for stand-alone mode deployment
DamewareMRC32-St.exe Dameware Mini Remote Control (32-bit) v12.0 Installer, used for stand-alone mode deployment

Centralized installation

The centralized installation requires you to install and deploy at least the Dameware Central Server. License activation occurs on the server level, and users authenticate to the Central Server from any centralized Mini Remote Control installation. Centralized mode is useful for organizations with a large user base, with large or centralized IT departments, or with multiple Dameware product licenses managed from a single point. You must request these installers from your SolarWinds sales representative.

File name Description
DamewareMRC64.exe Dameware Mini Remote Control (64-bit) v12.0 Installer, used for centralized mode deployment
DamewareMRC32.exe Dameware Mini Remote Control (32-bit) v12.0 Installer, used to deploy all server roles, the Administration Console, and Dameware Remote Support v12.0 in centralized mode

Stand-alone Licensing (MRC licenses)

After installing the standard version of Dameware Mini Remote Control (DamewareMRC32-St.exe or DamewareMRC64-St.exe), you are prompted to enter the licensing information for your product.

To evaluate the software, click Continue Evaluation.

If you want to upgrade your version 10 applications to version 12.0, you do not need to upgrade your license.

To license the software on a computer with Internet access:

  1. On the computer you want to license, click Start > All Programs > SolarWinds > Dameware Mini Remote Control 12.0 > Enter Licensing Information.
  2. Select I have internet access and an activation key.
  3. Access the customer portal on the SolarWinds website at: http://www.solarwinds.com/customerportal.
  4. Log in using your SolarWinds customer ID and password.
  5. Click License Management.
  6. Navigate to your product, choose an activation key from the Unregistered Licenses section, and then copy the activation key.
  7. If you cannot find an activation key in the Unregistered Licenses section, contact SolarWinds Customer Support.
  8. Return to the Activate Mini Remote Control window, and then enter the activation key in the Activation Key field.
  9. If you access Internet websites through a proxy server, click I access the internet through a proxy server, and enter its proxy address and port. (If your computer accesses the Internet through an authenticated proxy server, complete the procedure for activating without Internet access.)
  10. Click Next.
  11. Enter your email address and other registration information, and then click Next.

To license the software on a computer without Internet access:

  1. On the computer you want to license, click Start > All Programs > SolarWinds > Dameware Mini Remote Control 12.0 > Enter licensing information.
  2. Select This server does not have internet access, and then click Next.
  3. Click Copy Unique Machine ID.
  4. Paste the copied data into a text editor document.
  5. Transfer the document to a computer with Internet access.
  6. On the computer with Internet access, complete the following steps:
    1. Browse to https://customerportal.solarwinds.com/, and then log into the portal with your SolarWinds customer ID and password.
    2. Locate your product, and then click Manually Register License.
    3. If the Manually Register License option is not available for your product, contact SolarWinds Customer Support.
    4. Provide the Machine ID, and then download your license key file.
  7. Transfer the license key file to the computer you want to license.
  8. Return to the Activate MRC window, browse to the license key files, and then click Next.

Centralized Licensing (MRC licenses)

After installing the Central Server (DamewareServer.exe), activate your license on the Dameware Central Server using the centralized licensing. After the license is activated on the Central Server, you can assign licenses to users using the Administration Console.

After the Central Server is running, install or upgrade the Dameware Mini Remote Control applications, and choose Centralized Install in the Installers. Deactivate any pre-existing licenses on the computers you upgrade.

You must request the centralized version of Dameware Mini Remote Control from your SolarWinds sales representative.

To license the software on a computer with Internet access:

  1. Click Start > All Programs > SolarWinds > Dameware Server > Activate Dameware Licenses > Licensing.
  2. Click Enter Licensing information.
  3. Select I have internet access and an activation key.
  4. Access the customer portal on the SolarWinds website at: http://www.solarwinds.com/customerportal.
  5. Log in using your SolarWinds customer ID and password.
  6. Click License Management.
  7. Locate your product, choose an activation key from the Unregistered Licenses section, and then copy the activation key.
  8. If you cannot find an activation key in the Unregistered Licenses section, contact SolarWinds Customer Support.
  9. Return to the Activation window, and then enter the activation key in the Activation Key field.
  10. If you access Internet websites through a proxy server, click I access the internet through a proxy server, and enter its proxy address and port. (If your computer accesses the Internet through an authenticated proxy server, complete the procedure for activating without Internet access.)
  11. Click Next.
  12. Enter your email address and other registration information, and then click Next.

To license the software on a computer without Internet access:

  1. Click Start > All Programs > SolarWinds > Dameware Server > Activate Dameware Licenses > Licensing.
  2. Click Enter Licensing information.
  3. Select This server does not have internet access, and then click Next.
  4. Click Copy Unique Machine ID.
  5. Paste the copied data into a text editor document.
  6. Transfer the document to a computer with Internet access.
  7. On the computer with Internet access, complete the following steps:
    1. Browse to http://www.solarwinds.com/customerportal, and then log into the portal with your SolarWinds customer ID and password.
    2. Locate your product, and then click Manually Register License.
    3. If the Manually Register License option is not available for your product, contact SolarWinds Customer Support.
  8. Transfer the license key file to the Central Server.
  9. Return to the Activation window, browse to the license key file, and then click Next.

Fixed issues

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Dameware Remote Support version 12.1 fixes the following issues.

  • Reflects a change in the way Dameware Mini Remote Control (MRC) makes connections to Microsoft Windows Server 2012 R2 and later versions, as well as Microsoft Windows 8.1 and later versions. The quality of the Dameware MRC connection is improved due to a redesigned mirror driver (Windows 10).
  • Contains updated notification window information.
  • The issue in which the MRC agent could be cause to crash has been resolved.
  • The issue that occurred when the Microsoft Windows 10 framerate was no longer responsive has been resolved.
  • The Central Server installation no longer displays unexpected warnings.

End of Life Policy

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Versions EoL Annoucement EoL Effective Date
Windows XP

Windows Vista

Customers on Windows XP or Windows Vista should start migrating to newer operating systems. SolarWinds will no longer support Windows XP and Windows Vista in the next Dameware release.

 8/16/2017

See the End of Life Policy for information about SolarWinds product lifecycle phases. For supported versions and EoL announcements for all SolarWinds products, see Currently supported software versions.

Legal notices

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