Documentation forDameware Remote & Mini Remote Control

Dameware 12.0 centralized installation system requirements

This article lists the system requirements to install the Dameware Central Server, Dameware Remote Support, and Dameware Mini Remote Control. The Dameware Central Server edition is required if you want to troubleshoot remote systems outside of your firewall.

Dameware Central Server system requirements

Hardware and Software Requirements
  • Windows Vista
  • Windows Server 2008 (including R2)
  • Windows 7
  • Windows Server 2012 (including R2)
  • Windows 8
  • Windows 8.1
  • Windows 10
  • Windows Server 2016
Hard drive space 1 GB (2 GB or more recommended for database expansion)
CPU Quad core, 2.0 GHz or greater
RAM 4 GB (8-16 GB recommended)
.NET Framework 4.0

If .NET is not present on the computer, you may be prompted to restart the computer after the .NET Frameworks are installed. Manually restart the computer, and run the installer again.

Network 100 Mbps or greater

Dameware also installs the following components, which are embedded in the installer:

  • Microsoft Visual C++ 2008 SP1 Redistributable x86
  • Microsoft Visual C++ 2010 Redistributable x86 or x64
  • Microsoft Visual C++ 2012 Redistributable x86 or x64
  • Microsoft SQL Server Compact 4.0 Service Pack 1 x86 or x64
  • MSXML 6.0 SP1 x86 or x64
  • .NET Framework 4.0

If you are unable to complete the installation due to missing prerequisites, download and install them separately. See the following article for more information: Errors involving mandatory software prerequisites when installing Dameware Server or Mobile Gateway.

Dameware Remote Support and Dameware Mini Remote Control system requirements

Hardware and Software Requirements

Workstation: Windows Vista, 7, 8, 8.1, 10

Server: Windows Server 2008 R2, 2012 R2, 2016

Hard drive space 150 MB

The APIs used by Dameware Remote Support may require the Server Service and the NetLogon Service (domain environments) for the user to authenticate to this remote machine over the network. Dameware Remote Support also requires the Remote Registry Service for functions that require access to the Registry.

Mobile Client requirements

The Dameware Mobile Gateway enables you to connect with end users from a Dameware Mobile Client installed on your iOS or Android device. The users you connect to must be on Windows computers within your network. The Mobile Gateway requires that you apply a separate license key that is available on the SolarWinds Customer Portal. The Dameware Mobile Client applications are available for download from the Google Play Store and iTunes, and are supported on the following operating systems:

  • iOS 6.x and 7.x
  • Android 4.1-4.4